Elevated dining experience through attentive table maintenance, proactive deep cleaning, and personalized menu recommendations, fostering customer loyalty
Maximized revenue by strategically upselling and efficiently managing payment processes, while maintaining high standards of customer service
Ensured impeccable cleanliness of all surfaces and equipment, contributing to a hygienic and welcoming restaurant environment
Seamlessly coordinated with kitchen staff to deliver accurate and timely food orders, enhancing overall guest satisfaction
Implemented creative suggestive selling techniques, boosting average check size while providing tailored dining recommendations to guests.
Playroom Attendant, Swim Instructor, and Lifeguard
Emilson YMCA
Hanover, MA
2012 - 2017
Maintained rigorous cleanliness standards while supervising children from infancy to adolescence in various recreational environments
Implemented age-appropriate programs for children ages 6 weeks to 16 years old, enhancing child engagement and safety across multiple roles including lifeguarding and swim instruction
Coordinated with team members to create a nurturing environment, adapting quickly to crisis situations and ensuring child well-being.
Busser and Maintenance/Landscaper
Pembroke Country Club
Pembroke, MA
2013 - 2016
Fostered positive relationships with guests and team members
Coordinated maintenance tasks across 18 holes, balancing landscaping duties and adapting to weather conditions
Enhanced efficiency in grounds upkeep and facility management, using a variety of equipment
Ensured proper functioning and charging of golf cart fleet for seamless operations
Embraced diverse responsibilities, from landscaping to guest services
Demonstrated versatility in handling various tasks, contributing to overall club excellence.
Cashier and Night Crew Clerk
Stop & Shop
Sandwich, MA
2019 - 2022
Assisted in store maintenance and shelf replenishment through physical labor and equipment use, including ladders and dollies up to 50 pounds
Optimized inventory management by implementing streamlined stocking processes, reducing shelf replenishment time and improving product appeal
Fostered a positive shopping environment through friendly interactions, assisting customers with inquiries, and ensuring a clean, well-organized store
Maintained meticulous store organization, handling heavy merchandise and operating equipment safely
Prioritized time management in a fast-paced environment.
Bray Family Nanny
Bray Family
Norwell, MA
2016 - 2024
Managed diverse responsibilities including childcare, housekeeping, and pet care, demonstrating adaptability and strong organizational skills
Built strong relationships with family members, effectively communicating children's progress and addressing concerns promptly
Implemented age-appropriate activities and routines, contributing to children's cognitive, social, and emotional growth.
Ride Attendant
Water Wizz
Wareham, MA
2023 - 2023
Implemented proactive safety measures, enforcing height regulations and life jacket usage, preventing potential incidents and enhancing guest experience
Maintained park cleanliness through meticulous post-closure debris removal, contributing to a pristine and welcoming atmosphere for guests
Resolved guest inquiries and concerns promptly, demonstrating strong communication skills and enhancing overall customer satisfaction
Optimized ride operations, reducing wait times and enhancing guest satisfaction
Implemented efficient queue management techniques, improving overall park flow.
Manager and Host
Bailey’s Surf & Turf
Wareham, MA
2023 - 2024
Fostered effective communication among staff, promoting a cohesive team environment and enhancing overall restaurant operations
Thrived in a fast-paced environment, efficiently handling multiple tasks from greeting guests to preparing takeout orders with precision and accuracy
Utilized problem-solving skills to navigate stressful situations, implementing innovative solutions to maintain smooth restaurant operations.
Oversaw financial operations including safe deposits and liquor exchanges, demonstrating strong money management skills and attention to detail
Orchestrated seamless dining experiences, managing reservations, seating, and takeout orders while ensuring exceptional customer service and staff coordination.
Skills
Knowledge of Safety Precautions and Procedures
Equipment and Tool Use
Written and Oral Communication
Explaining and Enforcing regulations
Customer Service
Time Management
References
References available upon request.
Timeline
Server
The 99 Restaurant
01.2023 - 11.2024
Playroom Attendant, Swim Instructor, and Lifeguard