Kerry Dezman
Valrico,Florida
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Manager
Wendy's
12.2018 - 12.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Strong written & verbal communication skills
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Microsoft Office (word, excel, outlook), intermediate.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
Fulltime Caregiver
Home
01.2009 - 01.2018
- Organizational Skills
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained entire family's schedule and organized events.
Office Manager
Peter A. Thomson Moving & Storage
08.2004 - 10.2009
- Microsoft Office skills (word, excel, outlook, PowerPoint), intermediate.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Education
Bachelor of Science - Business Administration And Management
Western Governor’s University
Salt Lake City, UT12.2024
Skills
- Team Leadership
- Customer Relationship Management (CRM)
- Staff Training
- Superb Time Management Skills
- Organizational Skills
- Excellent Multi-Tasking Ability
- Office Administration
- Effective Communication
- Problem Solving
- Project Coordination
- Decision Making
Certification
Leadership
Western Governors University
December 5, 2023
Timeline
Operations Manager
Wendy's
12.2018 - 12.2022
Fulltime Caregiver
Home
01.2009 - 01.2018
Office Manager
Peter A. Thomson Moving & Storage
08.2004 - 10.2009
Bachelor of Science - Business Administration And Management
Western Governor’s University
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