Summary
Overview
Work History
Education
Skills
Certification
Succulents are a major hobby of mine
Timeline
Generic

Kerry Dittert

Perry,IA

Summary

Proven Support Specialist II from American Equity, adept in problem-solving and customer service, significantly enhanced agent satisfaction and performance through innovative support strategies and effective mentoring. Skilled in Microsoft and SharePoint, Excel in analytical thinking and collaborative teamwork, driving results and fostering agent confidence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Support Specialist II Agency Services

American Equity
09.2021 - Current
  • Maintained and processed detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as a liaison between agents/customers and development teams, ensuring timely communication during critical incidents.
  • Resolved agent and IMO commission concerns with little oversight.
  • Collaborated with cross-functional teams to develop and implement effective support strategies.
  • Responded to agent/customer inquiries and provided technical assistance over phone by managing approximately 50 calls a day.
  • Generated commission reports to track performance.
  • Tracked and documented customer/agent interactions in customer relationship management system to maintain accurate records.
  • Boosted agent confidence in company products through consistent provision of accurate information during interactions.
  • Responded to agent/customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
  • Mentored junior team members in mastering workflow in which bolstered the overall capabilities of the support unit.

Associate Teacher Special Education

Adm Schools
06.2016 - 07.2021
  • Facilitated after-school tutoring sessions for struggling students needing additional support in core subjects.
  • Coordinated with other staff members to integrate related services such as speech therapy and occupational therapy into the classroom setting seamlessly.
  • Supported 13 students with various disabilities, including autism, ADHD, and learning differences, ensuring their unique needs were met.
  • Enhanced student comprehension by utilizing differentiated instruction techniques tailored to individual needs.
  • Monitored student progress through ongoing assessments and adjusted instructional strategies accordingly for optimal results.
  • Provided one-on-one support to students during instructional periods, addressing specific academic challenges and promoting understanding of complex concepts.
  • Emphasized the importance of self-advocacy skills among students, empowering them to communicate their needs effectively and take ownership of their education.
  • Fostered a safe learning environment by adhering to school policies regarding bullying prevention and emergency preparedness procedures.
  • Assisted lead teachers in implementing behavior management strategies to maintain a positive classroom environment.
  • Managed small groups of students during specialized instruction periods focused on targeted skill development areas such as reading or math remediation.
  • Maintained accurate records of student progress, behavior incidents, and IEP modifications in compliance with school and legal requirements.
  • Assisted with teaching multiple subjects to students with intellectual or emotional disabilities.
  • Redirected students using Positive Behavior Support (PBS).
  • Encouraged students to take ownership of learning by providing choices.
  • Implemented behavior modification techniques to improve student social and academic performance.
  • Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.
  • Provided emotional support to students.
  • Improved students'' social skills by incorporating group activities and peer interactions into daily routines.

Education

High School Diploma -

Central Dallas
Minburn, IA
05.1988

Skills

  • Support Services - Agency/Commissions
  • Customer Service
  • Problem-Solving
  • Organizational Skills
  • Attention to Detail
  • Friendly and Patient
  • Highly Professional
  • Collaborative Team Player
  • Analytical and Methodical
  • Operating System Knowledge - Microsoft, Sharepoint, FAST, Infinite, LifePro, Outlook
  • Mentoring

Certification

  • ASC 101 Training Customer Service for Insurance Professionals- Third Edition- Completed 04/21/2024

Succulents are a major hobby of mine

I have a passion for growing several verities of succulents.  I don't know many names of the succulents I grow, but I love the beauty they provide and the fact that they are low maintenance.  

Timeline

Support Specialist II Agency Services

American Equity
09.2021 - Current

Associate Teacher Special Education

Adm Schools
06.2016 - 07.2021

High School Diploma -

Central Dallas

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Kerry Dittert