Kerry Dow
PITTSFIELD,ME
Summary
Experienced Registered Nurse with expertise in telehealth triage and patient care coordination. Proven ability to manage high stress situations with strong clinical judgement while optimizing patient outcomes. Skilled in electronic health record systems. Experience with patient care, critical thinking, and effective communication.
Overview
2026
2026
years of professional experience
Work History
Registered Nurse
Digestive Health Partners
Hendersonville, North Carolina
07.2019 - 01.2026
- Conducted comprehensive patient assessments via telephone triage.
- Provided nursing advice based on established clinical protocols.
- Documented patient interactions in electronic health record systems.
- Collaborated with healthcare teams to ensure quality care delivery.
- Managed high call volumes while maintaining professional communication.
- Facilitated referrals to appropriate healthcare providers as needed.
- Maintained accurate documentation of all triage encounters and treatments provided.
- Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
- Reviewed medical chart and requested appointments, prescriptions and consultations for urgent needs.
- Followed up with physicians regarding test results or other requests made during the telephone triage encounter.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Conducted follow-up calls with patients for evaluation of treatment plans.
- Utilized evidence-based practice guidelines when providing care recommendations over the phone.
- Communicated effectively with physicians regarding patient conditions and concerns.
RN Care Coordinator
Hometown Health Center
Newport, ME
- Coordinated patient care plans with interdisciplinary teams and healthcare providers.
- Assisted patients in navigating healthcare services and accessing resources.
- Monitored patient progress and adjusted care plans as needed for optimal outcomes.
- Collaborated with physicians and other healthcare professionals to ensure quality patient care outcomes.
- Provided patient education on disease processes, treatment plans, medications, and lifestyle modifications.
- Monitored patients' progress towards established goals through regular chart reviews and interactions with staff members.
- Performed Medicare Annual Wellness Visits.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
Education
Associate of Science - Nursing
Kennebec Valley Community College
FairfieldSkills
- Telephone triage
- Electronic health record (Cerner, EPIC, and G-Med)
- Patient assessment
- Clinical protocol adherence
- Knowledge and implementation of prescription assistance programs
- Referral coordination with outside providers and tertiary facilities
- EMR / EHR
- Care plan development
- Licensed RN
- Case management
- Diagnostic result evaluation (labs and imaging)
References
References available upon request.
Timeline
Registered Nurse
Digestive Health Partners
07.2019 - 01.2026
RN Care Coordinator
Hometown Health Center
Associate of Science - Nursing
Kennebec Valley Community College