Kerry Dyckman
East Meadow,NY
Summary
KERRY DYCKMAN
Over 30 years in customer service.
Friendly Patient Advocate trained in Epic software and compliance requirements. Detail-oriented, hardworking and reliable. Successful working with hospital, social service entities and insurance companies to achieve positive all-around outcomes.
Overview
31
31
years of professional experience
Work History
Patient Care Advocate
AdvantageCare Physicians
Melville, NY
10.2020 - 08.2022
- Responsible for over 75 calls per day
- Assisted with messages and refills.
- Assisted on calls from hospitals and Doctor offices
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted elderly patients in getting refills by contacting pharmacy
- Monitored progress and documented patient health status changes to keep care team updated
- Upheld confidentiality requirements and regulatory compliance guidelines
- Liaised between hospital departments to facilitate effective communication
- Developed rapport to create safe and trusting environment for care
Appointment Setter/Customer Service
Renewal by Andersen
Farmingdale, NY
06.2019 - 03.2020
- Made inbound and outbound call to set appointments for salesmen
- Handled 80- 150 call per day
- Increased sales by 10%
- Made minimum of 85 appointments per week
Head Waitress/Manager
Ben's Kosher Deli
Woodbury, NY
02.1995 - 07.2019
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
- Supervised server staff and simultaneously served personal section of tables
- Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables
United Healthcare Customer Service Representative
UnitedHealthcare
Hauppauge, NY
10.2017 - 04.2019
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Arranged transportation for members
- Handled over 75 calls daily
Customer Service Representative
GEICO
Woodbury, NJ
12.1997 - 06.2000
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Recommended products to customers, thoroughly explaining details
- Updated account information to maintain customer records
- Answered customer telephone calls promptly to avoid on-hold wait times
- Recorded account information to open new customer accounts
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Answered product and service questions, suggesting other offerings to attract potential customers
- Answered over 80 calls daily
Education
Some College (No Degree) -
Nassau Community College
Uniondale NYSome College (No Degree) - Billing
Nassau Boces
Hicksville, NYSkills
- Patient Care
- Cold Calling
- Medical Scheduling
- Insurance Verification
- Epic system
- Handling 75-100 calls daily
Timeline
Patient Care Advocate
AdvantageCare Physicians
10.2020 - 08.2022
Appointment Setter/Customer Service
Renewal by Andersen
06.2019 - 03.2020
United Healthcare Customer Service Representative
UnitedHealthcare
10.2017 - 04.2019
Customer Service Representative
GEICO
12.1997 - 06.2000
Head Waitress/Manager
Ben's Kosher Deli
02.1995 - 07.2019
Some College (No Degree) -
Nassau Community College
Some College (No Degree) - Billing
Nassau Boces
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