Kerry Formoso
Parma
Summary
With a proven track record at Sonova, I excel in operations management and staff development, enhancing team performance and efficiency. My strategic planning skills and ability to foster a competitive, achievement-oriented environment have significantly boosted sales and operational success, showcasing my analytical and customer service prowess.
Overview
17
17
years of professional experience
Work History
Regional Manager, Hearing Care
Sonova Group
10.2023 - Current
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
Regional Operations Manager
Alpaca Audiology
10.2020 - 10.2023
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
- Traveled to over [Number] locations per week to manage each store and perform reviews of individual managers and employees.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Developed processes to save on costs and prevent losses.
Senior Patient Care Coordinator
Hearing Health USA / Belsono
04.2018 - 10.2020
- Enhanced communication between healthcare providers and patients, ensuring timely delivery of test results and updates.
- Conducted ongoing assessments of departmental processes to identify areas of improvement related to patient care coordination.
- Collaborated closely with physicians regarding treatment plans, ensuring continuity of care and seamless transition between care providers.
- Implemented new electronic medical record system, increasing accuracy in documentation and enabling easier access to patient information.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with patients, ensuring that medical information was kept private.
Patient Care Coordinator
Hearing Health USA
11.2015 - 04.2018
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Delivered excellent patient experiences and direct care.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
In Home Health Care
Caring Tree Senior Care
07.2007 - 11.2015
- Promoted patient independence by assisting with daily living activities such as grooming, dressing, and meal preparation.
- Facilitated seamless transitions from hospital to home care settings by coordinating with medical professionals, social workers, and family members.
- Educated patients on self-care techniques to manage symptoms effectively at home without constant supervision from healthcare providers.
- Provided respite care for family caregivers by offering reliable support services such as companionship, light housekeeping, and transportation assistance.
- Increased patient comfort levels through compassionate interaction and empathetic listening during challenging periods of illness or recovery.
- Effectively communicated with patients'' families to provide updates on progress and address any concerns or questions.
- Improved patient satisfaction by providing personalized care and attention to individual needs.
- Maintained accurate and timely documentation of patient care activities, including medication administration records and treatment notes.
- Ensured a safe and comfortable home environment for patients through meticulous housekeeping and organization tasks.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Transported clients for medical and personal outings.
- Constructed cognitively stimulating activities.
- Specialized in Dementia and Alzheimer disabilites
Education
Associate of Arts - Art History
Cuyahoga Community College
Cleveland, OH05-2010
Bachelor of Science -
Baldwin Wallace College
Berea, OH05-2010
High School Diploma -
Brunswick High School
Brunswick, OH06-1990
Skills
- Operations
- Staff Training and Development
- Strategic Planning
- Staff Management
- Operational management
- Goals and performance
- Staff Supervision
- Operations Management
- Sales management
- Team Development
- Goal Setting and Performance Metrics
- Training and coaching
Timeline
Regional Manager, Hearing Care
Sonova Group
10.2023 - Current
Regional Operations Manager
Alpaca Audiology
10.2020 - 10.2023
Senior Patient Care Coordinator
Hearing Health USA / Belsono
04.2018 - 10.2020
Patient Care Coordinator
Hearing Health USA
11.2015 - 04.2018
In Home Health Care
Caring Tree Senior Care
07.2007 - 11.2015
Associate of Arts - Art History
Cuyahoga Community College
Bachelor of Science -
Baldwin Wallace College
High School Diploma -
Brunswick High School
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