Summary
Overview
Work History
Education
Skills
Timeline
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Kerry Fowler

Martinsburg,Berkeley

Summary

Organized and dedicated Administrative Medical Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Top performer who excels in time management, task organization, achieving results and fostering teamwork to promote an efficient yet comfortable work environment. Ambitious self- starter who demonstrates flexibility and superior attention to detail.

Overview

12
12
years of professional experience

Work History

Laboratory Processor

Meritus Medical Center
11.2020 - Current
  • Improved laboratory efficiency by streamlining sample processing procedures and reducing turnaround times.
  • Reduced errors in sample handling by providing thorough training to new lab personnel on proper techniques and procedures.
  • Increased productivity with efficient use of laboratory equipment.
  • Maintained a clean and organized laboratory environment, ensuring compliance with safety regulations and preventing cross-contamination of samples.
  • Safeguarded patient confidentiality by diligently adhering to HIPAA guidelines when handling sensitive information and materials.
  • Assisted in preparing samples for external testing when necessary, coordinating with outside laboratories to ensure timely processing and result reporting.
  • Adhered to laboratory safety procedures to maintain compliance with quality control standards
  • Receive, sort and prioritize ALL specimens according to the laboratory policies.
  • Check samples and requisition forms for adequacy and flag any discrepancies or issues.
  • Data entry of patient information into the computer system for tracking purposes.

Medical Assistant Receptionist

Potomac Rheumatology And Nephrology
01.2018 - 11.2020
  • Enhanced patient experience by managing front desk operations and providing exceptional customer service.
  • Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
  • Improved office organization by maintaining accurate patient records and filing systems.
  • Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
  • Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
  • Collaborated with healthcare professionals to optimize care delivery, resulting in improved patient outcomes.
  • Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
  • Organized insurance claims processing, reducing errors and ensuring timely payments for services rendered.
  • Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
  • Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
  • Expedited lab results retrieval process by establishing strong relationships with external laboratory facilities.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Completed patient referrals to other medical specialists.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Prepared and processed patient referrals and transfer requests.

Medical Receptionist

Frederick Digestive Specialists
10.2017 - 01.2018
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Completed patient referrals to other medical specialists.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.

Medical Assistant

Gastroenterology Associates
10.2016 - 10.2017
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.

Medical Assistant

Robinwood Orthopaedic
11.2015 - 10.2016
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.

Medical Assistant Receptionist

Maryland Pain And Spine Associates
06.2015 - 11.2015
  • Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
  • Enhanced patient experience by managing front desk operations and providing exceptional customer service.
  • Improved office organization by maintaining accurate patient records and filing systems.
  • Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
  • Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
  • Collaborated with healthcare professionals to optimize care delivery, resulting in improved patient outcomes.
  • Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
  • Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
  • Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
  • Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
  • Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Completed patient referrals to other medical specialists.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Received and routed laboratory results to correct clinical staff members.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Managed office bookkeeping with insurance billing and patient payments.

Medical Assistant, Radiology Tech

Frederick Foot And Ankle Specialists
07.2014 - 06.2015
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

Medical Laboratory Technician

Internal Medicine Associates
04.2012 - 12.2013
  • Improved laboratory efficiency by streamlining sample processing and reducing turnaround times.
  • Enhanced patient care through accurate and timely diagnostic testing for various medical conditions.
  • Ensured quality control by performing routine maintenance on lab equipment and calibrating instruments as needed.
  • Collaborated with physicians to provide critical input on clinical decisions, based on test results.
  • Reduced error rates in testing procedures through careful attention to detail and adherence to established protocols.
  • Contributed to a safer work environment by maintaining cleanliness standards and enforcing proper waste disposal procedures.
  • Increased overall lab productivity by optimizing work schedules, prioritizing tasks, and minimizing downtime.
  • Maintained compliance with regulatory agencies through thorough documentation of laboratory processes and procedures.
  • Ensured patient confidentiality by adhering to strict privacy guidelines when handling sensitive medical information.
  • Provided excellent customer service to patients by answering questions about lab tests clearly while maintaining empathy for their concerns.
  • Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
  • Followed safety protocols to maintain safe and secure laboratory environment.
  • Prepared laboratory samples for analysis and performed data entry for accurate reporting.
  • Prepared reagents and solutions, making readily available during testing for convenience.
  • Performed comprehensive analysis of patient samples and generated detailed reports to inform medical staff of results.
  • Documented and reported equipment malfunctions to supervisor for fast resolution and maintenance.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
  • Utilized various medical laboratory equipment to conduct tests and analyses.
  • Documented and verified patient information using laboratory information system.
  • Operated wide range of laboratory equipment and instruments to complete analysis.
  • Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
  • Identified and traced quality control issues impacting laboratory results.
  • Maintained safe work environment free of unnecessary hazards to protect staff and testing results.

Education

No Degree - Nursing

Hagerstown Community College
Hagerstown, MD

No Degree - Allied Health

Frederick Community College
Frederick, MD

High School Diploma -

Middletown High School
Middletown, MD
06.1992

Skills

  • Organizational and time management skills
  • Collaboration with team members
  • Customer Service
  • Decision Making
  • Effective written and verbal skills
  • Problem Solving
  • Trouble shooting and problem solving
  • Attention to Detail
  • Flexibility and adaptability
  • Self motivation and self-discipline
  • Compartmentalization
  • Accountability

Timeline

Laboratory Processor

Meritus Medical Center
11.2020 - Current

Medical Assistant Receptionist

Potomac Rheumatology And Nephrology
01.2018 - 11.2020

Medical Receptionist

Frederick Digestive Specialists
10.2017 - 01.2018

Medical Assistant

Gastroenterology Associates
10.2016 - 10.2017

Medical Assistant

Robinwood Orthopaedic
11.2015 - 10.2016

Medical Assistant Receptionist

Maryland Pain And Spine Associates
06.2015 - 11.2015

Medical Assistant, Radiology Tech

Frederick Foot And Ankle Specialists
07.2014 - 06.2015

Medical Laboratory Technician

Internal Medicine Associates
04.2012 - 12.2013

No Degree - Nursing

Hagerstown Community College

No Degree - Allied Health

Frederick Community College

High School Diploma -

Middletown High School

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Kerry Fowler