Summary
Overview
Work History
Education
Skills
Websites
Timeline

Kerry Guttilla

Staten Island,NY

Summary

Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals. Enthusiastic with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting and surpassing goals by processing high volumes of error-free transactions.


Multi-talented leader with a successful history helping individuals of all backgrounds improve overall well-being. Knowledgeable about nutrition, group exercise programs and healthy lifestyle choices.

Overview

24
24
years of professional experience

Work History

Group Fitness Coordinator

LA Fitness
04.2014 - Current
  • Collaborate with health and wellness professionals to create and execute events, seminars and workshops on various topics.
  • Coordinate marketing efforts to promote fitness and wellness programs.
  • Lead daily classes for up to 100+ individuals with consistent participation and positive feedback.
  • Conduct needs, assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
  • Create structured and innovative fitness programs to be executed in small to large group atmospheres.
  • Develop and maintain positive relationships with community members, businesses and vendors to build trust and rapport.
  • Develop and implement comprehensive fitness and wellness programs to promote healthy lifestyles.

Health and Wellness Executive

Isagenix
02.2011 - Current
  • Develop and maintain positive relationships with community members, businesses and vendors to build trust and rapport.
  • Developed over 59,000+ team members to personally assist throughout 11 years in my business.
  • Self-motivated, with a strong sense of personal responsibility.
  • Gain strong leadership skills by managing events from start to finish.
  • Participate in team projects, demonstrating an ability to work collaboratively and effectively.
  • Help clients set and achieve health and wellness goals.
  • Strive to eliminate self inflicted disease through education, diet, exercise, stress reduction and clean living for clients.
  • Educate and train on health education practices for
  • Organize and led seminars and classes for interested clients, providing tips and advice for lifestyle changes and healthy living.
  • Assess clients' nutritional and health statuses to appropriate eating and exercise plans.
  • Manage multiple nutritional educational groups to increase client nutrition knowledge.

Senior Customer Service Supervisor

Santander Bank Us
12.1999 - 12.2012
  • Managed multiple complex transactional and emotional customer situations per day, promptly and professionally while meeting service commitments.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Took ownership of customer issues and followed problems through to resolution.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Created and reviewed invoices to confirm accuracy.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Opened new accounts and made changes to existing accounts.
  • Assisted customers with banking needs and inquiries.
  • Presented products and services to customers using in-depth knowledge to answer questions.
  • Investigated and resolved account issues by offering applicable options to customers.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
  • Resolved concerns with products or services to help with retention and drive sales.

Education

N/A - Liberal Arts And General Studies

The College of Staten Island , Staten Island, NY

N/A - Journalism

Saint John's University, Staten Island, NY
2000

High School Diploma -

Saint Joseph By The Sea, Staten Island, NY
06.1996

Skills

  • Customer Accounts Management
  • Banking Operations Knowledge
  • Administrative Procedures
  • Computer Proficiency and Microsoft Office
  • Relationship and Community Building
  • Social Media Promotion
  • Leadership and Coaching
  • Health and Wellness Education
  • Project Management

Timeline

Group Fitness Coordinator - LA Fitness
04.2014 - Current
Health and Wellness Executive - Isagenix
02.2011 - Current
Senior Customer Service Supervisor - Santander Bank Us
12.1999 - 12.2012
The College of Staten Island - N/A, Liberal Arts And General Studies
Saint John's University - N/A, Journalism
Saint Joseph By The Sea - High School Diploma,

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Kerry Guttilla