Kerry James Jr.
Customer Service Specialist
Smyrna,TN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Shipping and Handling
Cardinal Health, Pharmacy Solutions
Smyrna, TN
01.2022 - 03.2022
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Processed and restocked returns.
- Uncovered and resolved errors with minimal oversight.
Customer Service Representative
Postmates
Nashville, TN
04.2019 - 09.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Warehouse Material Handler
Access Dental Lab
Antioch, TN
08.2017 - 12.2018
- Located materials and supplies by pulling and verifying items on production orders.
- Observed safety procedures and practices to prevent injury.
- Operated material handling equipment to receive and ship freight.
- Collaborated within team environment to coordinate and streamline warehouse processes.
- Accurately recorded number of units handled and moved daily on production sheet.
Education
High School Diploma -
Stratford Highschool
Nashville, TN05.2008
Skills
- Shipping and Receiving
- Quality Inspection and Control
- Shipment Tracking
- Safety Procedures
- Customer Retention Strategies
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Responding to Difficult Customers
- Customer Data Confidentiality
- Material handling
Timeline
Shipping and Handling
Cardinal Health, Pharmacy Solutions
01.2022 - 03.2022
Customer Service Representative
Postmates
04.2019 - 09.2021
Warehouse Material Handler
Access Dental Lab
08.2017 - 12.2018
High School Diploma -
Stratford Highschool
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