Kerry Jessup
Springfield,MI
Summary
Driven professional with a proven track record at Comcast, Xfinity, enhancing customer satisfaction and revenue through expert installation, diagnosis, and repair. Skilled in customer service and computer proficiency, adept at problem resolution and fostering client relationships.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
25
25
years of professional experience
Work History
Advanced CommTech 4
Comcast, Xfinity
06.2007 - Current
- Installation diagnosis and reair
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Maximized revenue generation opportunities by identifying potential add-on items or services that complemented customer purchases.
- Developed strong relationships with clients, resulting in increased repeat business.
- Strengthened brand reputation by consistently delivering a high level of professionalism during customer interactions.
- Assisted in inventory management by accurately tracking stock levels and conducting regular audits.
- Provided personalized recommendations for customers based on their unique needs and preferences.
Private Contractor
Dish Network Corp
02.2004 - 05.2007
- Installation Diagnosis and repair
- Continuously improved processes by identifying inefficiencies and implementing best practices for increased productivity.
- Managed multiple projects simultaneously, ensuring timely completion and consistent quality.
- Implemented innovative solutions to complex problems, improving overall project efficiency.
- Mentored junior team members, providing guidance and support for professional growth.
- Developed strong relationships with clients through clear communication and effective collaboration.
Store Manager
Midas Auto Repair
01.2000 - 01.2004
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
Applied Science of Automotive Technology - Automotive Mechanics
Glen Oaks Community College
Centreville, MI05.1995
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Customer Relations
Problem Resolution
Computer Proficiency
Conflict Resolution
Complaint Handling
Product Knowledge
Technical Support
Affiliations
- US Army Veteran
Timeline
Advanced CommTech 4
Comcast, Xfinity
06.2007 - Current
Private Contractor
Dish Network Corp
02.2004 - 05.2007
Store Manager
Midas Auto Repair
01.2000 - 01.2004
Applied Science of Automotive Technology - Automotive Mechanics
Glen Oaks Community College
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