Kerry Jones
Nelliston
Summary
Organized Medical Office Assistant with over 10 years of experience. Provides direct and indirect patient care. Experienced in customer service, prior authorizations, chart prepping, chart documentation and clerical duties.
Overview
12
12
years of professional experience
Work History
Medical Office Coordinator
Nathan Littauer Primary Care
07.2020 - Current
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicated with patients, insurance companies and providers through phone calls and online services.
- Provided exceptional customer service to patients, addressing medication refills, appointments, and concerns promptly and professionally.
- Reduced wait times for patients by implementing efficient check-in and check-out procedures.
- Obtained prior authorization for Diagnostic Imaging and medications.
- Processed new office referrals to correct agencies within 24 hours of receiving notice.
- Coordinated referral processes smoothly, facilitating seamless transitions between primary care providers and specialists when needed.
- Pulled charts and prepared for provider assessment.
- Reviewed and sent medical records to other physicians upon request.
- Aided with prescription refill requests.
Medical Office Assistant
Bassett Healthcare Center
06.2013 - 06.2020
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Supported administrative tasks such as documenting meeting minutes for both staff meetings as well as provider meetings.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
Education
Associate of Applied Science - Medical Office Assistance
Fulton Montgomery Community College
Johnstown, NY05-2013
Skills
- HIPAA compliance
- Patient scheduling
- Insurance verification
- Prior authorizations for medical and medication
- Managing patient records
- Chart updates
- Medical knowledge and terminology
- Multitasking and organization
- Customer service
- Reliability
Timeline
Medical Office Coordinator
Nathan Littauer Primary Care
07.2020 - Current
Medical Office Assistant
Bassett Healthcare Center
06.2013 - 06.2020
Associate of Applied Science - Medical Office Assistance
Fulton Montgomery Community College
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