Kerry Kitzhoffer
Austin,TX
Summary
Self motivated and articulate individual who offers an outgoing friendly personality. Flexible and dedicated graduate with the ability to multitask effortlessly with quality and timeliness a first priority. Resourceful Project Manager with years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions.
Overview
9
9
years of professional experience
Work History
Operations Manager
Kongregate
03.2022 - 11.2023
- Led onboarding and offboarding initiatives using tools such as Slack, Favro, and Jira, ensuring a seamless integration process for new hires and a streamlined exit process for departing team members
- Managed end-to-end recruiting processes, including interview scheduling and coordination, contributing to the growth of the team
- Authored and optimized various processes, such as the travel policy, enhancing overall efficiency within the organization
- Oversaw project pages and coordinated travel bookings, ensuring project timelines were met and resources were allocated effectively
- Organized team-building events and facilitated knowledge-sharing sessions to foster a collaborative work environment
- Implemented and managed monthly allocations to optimize resource utilization and budgetary considerations
- Orchestrated Learning and Development (L&D) workshops to enhance the skill set of team members
- Ensured compliance with Kidsafe and Coppa regulations, maintaining a secure and child-friendly online environment.
Producer
Kongregate
- Conducted daily stand-up meetings to keep the team aligned on project goals and tasks
- Spearheaded sprint planning (preplanning) sessions, optimizing project timelines and resource allocation
- Conducted retrospectives and reviews to assess project outcomes and identify areas for improvement in future sprints
- Coordinated QA testing efforts to maintain high-quality standards for project deliverables
- Developed and managed timelines for release dates, ensuring timely and successful product launches.
Admissions Coordinator
NeuroRestorative
04.2018 - 03.2022
- Oversaw Northern CA region of 9 facilities while working closely with operations and marketing teams to communicate expectations and organization for all tasks on a daily basis
- Assisted with orientations for new hires, welcome onboarding and support with training processes
- Referral processing, vetting patient insurance benefits plans
- Providing contracts and fee schedules to clients
- Coordinating admissions for placement
- Assisted with billing reports.
Senior Client Account Manager
New Creature
10.2014 - 04.2018
- Represented company for various clients in routine scheduled meetings to discuss expectations and quality control of product packaging and shipping to consumers
- Responsible for leading teams in rebate programs and special launches of new product and kit assembly
- Client and vendor communication daily to ensure needs are met
- Sharing Google Drive/Sheets documents for inventory checks, VIP events, and special promotions.
Warehouse Project Manager
New Creature
- Managed hundreds working on production lines product packaging, receiving, shipping, high volumes for special holiday promotions
- Provided organization and quality with extreme deadlines
- Identified, reviewed and applied policies and procedures
- Drove team success through shared vision and recognition of quality performance
- Reported regularly to managers on project budget, progress and technical problems.
Sales Manager/1:1 Nutrition Coach and Accountability Coach
Pacific Park Fitness
05.2019 - 05.2021
- Recruiting and screening individuals interested in the programs to confirm compatibility
- Providing guidance for meal planning as well as support and accountability with in-person and virtual check-ins on a daily and weekly basis
- PNL1 Certified Nutrition Coach.
Education
Cardiovascular Technology Certification Program -
Sanford Brown Institute
Iselin, NJ12.2007
Associates Degree of Social Sciences with concentration in Health and Fitness -
Brookdale Community College
Lincroft, NJ12.2005
Skills
- Onboarding/Offboarding
- Process Optimization
- Resource Allocation
- Budget Management
- Team Building
- Project Coordination
- Sprint Planning
- Timeline Management
- Risk Assessment
- Quality Assurance
- Privacy Regulations (eg, COPPA)
- Regulatory Compliance
- Auditing
- Policy Development
- Training and Development
References
Personal references available upon request.
Tools
- Slack
- Favro
- Jira
- Microsoft Office Suite
- Google Workspace
- Project Management Software (e.g., Asana, Trello)
- Miro
- Notion
- Airtable
- Figma
- Confluence
- Discord
Timeline
Operations Manager
Kongregate
03.2022 - 11.2023
Sales Manager/1:1 Nutrition Coach and Accountability Coach
Pacific Park Fitness
05.2019 - 05.2021
Admissions Coordinator
NeuroRestorative
04.2018 - 03.2022
Senior Client Account Manager
New Creature
10.2014 - 04.2018
Producer
Kongregate
Warehouse Project Manager
New Creature
Cardiovascular Technology Certification Program -
Sanford Brown Institute
Associates Degree of Social Sciences with concentration in Health and Fitness -
Brookdale Community College
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