Kerry Knox
Austin
Summary
Professional in technology sector prepared for responsibilities of application-focused role. Extensive background in analyzing and enhancing software applications, ensuring seamless functionality. Committed to team collaboration and adapting to evolving requirements. Recognized for problem-solving skills and reliability.
Overview
31
31
years of professional experience
Work History
IT Application Analyst
City of Austin
05.2013 - Current
- Develop, implement, and configure technological solutions
- Assist in administering, monitoring, and maintaining one or more IT systems
- Provide support in response to issues to resolve specific technical problems or make changes to systems
- Prepare and maintain documentation related to the development and maintenance of systems
- Perform bug tracking and quality assurance tasks
- Participate in disaster recovery planning and testing
- Develop and/or deliver training
- Create and prepare reports
- Performed DevOps to update JSON files
- Collaborated with cross-functional teams to ensure seamless integration between applications, improving business processes.
- Engaged in continuous professional development opportunities to stay current on industry trends and best practices for application development.
- Provided exceptional end-user support, resolving technical issues quickly and efficiently.
- Mentored junior team members by providing guidance on best practices for coding techniques as well as navigating complex organizational structures.
- Reduced software issues by conducting regular testing and troubleshooting, resulting in improved overall system stability.
- Performed troubleshooting, maintenance and optimization of [Software] applications.
- Established and maintained a strong working knowledge of internal systems to provide comprehensive support for end-users, identifying potential areas for enhancement.
- Participated in regular team meetings to discuss project progress, challenges faced, and potential solutions, fostering open communication among team members.
System Support Technician/ Training Specialist Sr.
City of Austin
10.2006 - Current
- Provides needs analysis, training strategies, development and delivery of training programs
- Provides advanced user support and implementation of training solutions
- Tracks trends and makes recommendations regarding training technology
- Oversees the development of curricula and courseware
- Provides purchasing process support and product evaluation for the selection of various training materials and programs
- Prepare IT training updates
- Trains end users on all levels of Microsoft (Outlook, PowerPoint, Excel, Word, and Access) as well as specialized software applications
- Developed various E-learning training modules for City departments
- Developed and maintained COTS Enterprise Applications training materials (AMANDA and Maximo)
- Developed and maintained E-Learning curriculum for various City of Austin departments using various mediums that include video and audio editing techniques
- Utilize JAD (Joint Application Development), RAD (Rapid Application Development), Agile and /or Scrum methodology to create documentation and solutions for projects
- Develop and implement business model for documenting CTM Training team project strategy
- Identify project support roles, establish relationships and gather needed resources to ensure successful processes
- Determine and document project scope, processes, requirements, and functional business requirements
- Develop project schedules, define deliverables, and milestones
HR Specialist/ Process Certification Administrator
Dell Computers, Inc
01.1998 - 09.2006
- Supervised a team of 6-8 trainers to conduct one on one training and corrective training of employees
- Oversaw training and development for 75-125 employees
- Maintained training budget and created IDP's for employees
- Conducted interviews for new potential employees and exit interviews
- Conducted various developmental training sessions that include sexual harassment, policies and procedures, benefits training, and leadership skills
- Maintained confidential employee information
- Development of interview questions and assembled interview panel for potential employees
- Utilized knowledge of adult learning principles and presentation skills to deliver instructional programs to newly hired and current department representatives, as well as other Dell employees in a class setting, group session, and on-the-job training
- Developed concise and standardized training content, methods and materials, including training manuals and reference tools
- Implemented and created various methods of computer-based training methods
- Conducted research to develop content of training courses
- Developed relationships cross-functionally to identify, document, and train on important information for team reps and counterparts
- Created and implement methods for evaluating training program effectiveness
- Worked with management to develop current and potential target competencies and skills with recruitment experience
- Managed projects related to enhancing systems functionality
Production Associate
Dell Computers, Inc
01.1994 - 01.1998
- Assist with the assimilation of the assigned workers
- Installing cables, hard drives and all other computer parts into the computer system on an assembly line
Education
Personal Training Certification License - Business Mgmt
ISSA
Houston, TX01.2006
Electrical Engineer - Electrical Engineer
I.T.T. Technical Institute
Austin, TX01.1992
High School Diploma -
LBJ High School
Austin, TX01.1991
Skills
- Microsoft Office
- Adobe eLearning Suite
- Video and audio conversion software
- Waterfall project methodology
- Agile project methodology
- Customer Support
- Application Integration
- Business process improvement
- Application Analysis
- Data Migration
- End-User Training
- Network Administration
- Database optimization
- Database Administration
- Database Maintenance
- System Documentation
- End-user support
- IT support
Timeline
IT Application Analyst
City of Austin
05.2013 - Current
System Support Technician/ Training Specialist Sr.
City of Austin
10.2006 - Current
HR Specialist/ Process Certification Administrator
Dell Computers, Inc
01.1998 - 09.2006
Production Associate
Dell Computers, Inc
01.1994 - 01.1998
Electrical Engineer - Electrical Engineer
I.T.T. Technical Institute
High School Diploma -
LBJ High School
Personal Training Certification License - Business Mgmt
ISSA
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