Kerry Lawrence
Upton,MA
Summary
Dynamic supervisor with a proven ability to build and sustain high-performing teams, specializing in continuous improvement through effective coaching and training. Recognized for strong organizational skills and adaptability in fast-paced environments, driving teams to consistently exceed performance targets. Currently leveraging human resource expertise within Learning & Development at TEMCO Logistics to design impactful training programs that enhance employee skills and operational efficiency.
Overview
20
20
years of professional experience
Work History
Learning & Development - Inside Staff Trainer
Temco Logistics
Pomona, CA
01.2024 - Current
- Traveled to multiple sites across the country to deliver on-site training for new warehouse openings, ensuring smooth operational launches by providing hands-on support and training staff in office, routing, and warehouse procedures, and setting up efficient workflows.
- Developed and delivered comprehensive training programs for office administration and routing teams, especially in Home Depot appliance delivery operations.
- Expertly trained new hires and existing staff on core processes, customer service, and systems to ensure efficient service delivery.
- Adapted training methods to various learning styles for both group and individual instruction, to meet company standards.
- Developed and implemented a comprehensive training playbook that standardized routing processes, ensuring consistency across teams, and improving employee performance and retention. Successfully introduced the playbook company-wide to increase training efficiency and alignment with organizational goals.
- Provided feedback on employee performance based on observed results during training sessions.
- Collaborated with subject matter experts to ensure accuracy of content being delivered to trainees.
- Facilitated group discussions between participants to promote active engagement in learning activities.
- Adapted teaching methods according to the needs of individual learners or groups.
Operations Manager
Temco Logistics
Norton, MA
11.2022 - 01.2024
- Direct oversight of daily logistics operations, focusing on optimized routing and timely appliance deliveries for Home Depot.
- Effective team management across the warehouse, delivery, and customer service departments to consistently meet client expectations.
- Implementation of process enhancements based on operational data analysis, resulting in increased efficiency and reduced costs.
- Provided coaching sessions aimed at helping individual employees reach their full potential within their roles.
Dispatch Manager
Dash TLM Delivery LLC/Amazon Last Mile Delivery
Bellingham, MA
11.2020 - Current
- Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential.
- Established and maintained positive relations with all drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Managed daily scheduling of all labor and equipment needs and changes, embracing continuous improvement efforts.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Reported delays, accidents or other traffic and transportation situations.
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
- Provided IT and software trouble-shooting support to rest of the organization.
- Exceeded customer satisfaction by finding creative solutions to problems.
Station Operations Supervisor
JST Transportation Inc./Amazon Last Mile Delivery
Milford, MA
11.2017 - 09.2020
- Proven success in managing a team of 100+ employees through evaluations, scheduling and training.
- Provided smooth operations by maintaining communication with supervisors from other locations.
- Analyzed data to determine and maintain the most cost-effective procedures.
- Assisted in creation of HR infrastructure which included: ADP implementation and Benefits, instituting PTO and Employee Efficiency Bonus policies, Employee Handbook in accordance with State Laws.
- Occasional travel to other operation sites within the Company to assist in daily operation.
- Established and maintained professional relationships with carriers, warehouse management, and customers.
- Consistently met company and department objectives within budget and time constraints.
- Developed lasting relationships with employees, peers, upper management and outside vendors.
- Resolved employee conflicts in most efficient manner and while following all company protocols.
- Led and managed projects to support logistics efforts and plans.
- Reviewed profit and loss statements and metrics to identify trends and opportunities.
- Improved operations by working with team members and customers to find workable solutions.
- Supported executive decision-making by reporting on metrics and recommending actionable improvements.
- Maintained employee morale and top level success in our most challenging year, leading up to our final months, following the announcement of department termination.
General Manager
Halloween City
Millbury, MA
08.2017 - 11.2017
- Built/Set-up store from an empty retail space that was rented out for season pop-up store.
- Grew business by creatively driving sales and maintaining cost controls.
- Implemented merchandising and promotional changes area to enhance sales.
- Oversaw daily functions, including inventory management, display merchandising and purchasing operations.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
- Trained and developed 35 employees through constructive feedback and focus on long-term career growth.
- Used Point of Sale register system to complete transactions.
- Organized new stock for floor placement.
- Opened and closed store 7 times per week by balancing cash drawers, preparing daily deposits.
- Created weekly schedules for employees.
- Monitored security issues and kept shrinkage low.
- Chosen by Supervisor to Lead the End of Season Store tear-down team. My Team closed down 5 Stores all over Massachusetts.
General Manager
Party City Corporation
Hudson, MA
07.2016 - 12.2016
- Motivated and led team members to work together to achieve common performance and profitability targets.
- Used Daily reports and performance data to assess, optimize and elevate operations to meet current and expected demands.
- Partnered with store visuals to develop and implement merchandising plans to guarantee profitability on weekly basis.
- Established client-centric focus to build customer loyalty and retention.
- Directed all day-to-day operations of store to provide safe and enjoyable guest experience.
- Hired and trained full and part-time employees in inventory practices, POS systems and product knowledge.
Store Team Leader
Big Lots
Franklin, MA
05.2015 - 06.2016
- Plan and direct staffing, training, and performance evaluations to develop and control sales programs.
- Monitor customer preferences to determine focus of sale efforts.
- Prepare budgets and approve expenditures.
- Manage staff, preparing work schedules and assigning specific duties.
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
- Plan store layouts or design displays.
Assistant Team Leader
Big Lots
Franklin, MA
04.2013 - 05.2015
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of product.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to do determine areas needing cost reduction and program improvement.
- Manage staff, preparing work schedules and assigning specific duties.
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
- Plan store layouts and design displays.
- Resolve customer complaints regarding sales and service.
Assistant Manager
Big Lots
Franklin, MA
10.2011 - 04.2013
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of product.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to do determine areas needing cost reduction and program improvement.
- Manage staff, preparing work schedules and assigning specific duties.
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
- Plan store layouts and design displays.
Furniture Sales Manager
Big Lots
Milford, MA
04.2007 - 10.2011
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise, and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs/desires.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Associate Manager
Big Lots
Milford, MA
09.2006 - 04.2007
- Direct, coordinate, and review activities in sales and service accounting and record keeping, and in receiving and shipping operations.
- Provided outstanding coaching to team of 20+ employees, which boosted efficiency in store.
- Engaged professionally with Store Associate's and customers to build rapport and nurture relationships.
Store Associate
Big Lots
Milford, MA
09.2004 - 01.2006
- Increased customer satisfaction through friendly and professional communication.
- Increased accuracy and efficiency by applying knowledge of product SKUs and item codes while scanning purchases.
- Stayed current on store promotions by reading weekly sales inserts and tracking changing prices.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Provided exceptional customer service by helping customers find specific products, answering questions and offering advice.
- Drove sales by maintaining organized merchandise displays in front lanes.
- Trained new team members in cash register operation, stock procedures and customer service strategies to maximize team performance and optimize customer relations.
- Reduced errors by reconciling cash drawer before and after each shift.
- Observed customer behaviors and checked shopping carts to prevent theft and overlooked items.
- Troubleshot and resolved issues with cash registers, card scanners and printers to minimize customer delays.
Education
High School Diploma -
Nipmuc Regional High School
2005
Skills
- Employee engagement
- Training development
- Payroll coordination
- Performance monitoring
- Training material development
- Learning Management Systems
- Employee retention strategies
- Time management abilities
References
Mike Aupperlee Past Supervisor/Peer - Big Lots/Halloween City (617)697-6749
Steve Melanson VP/Supervisor - JST Transportation (508)431-5300
Thomas Molinari President - JST Transportation (617)974-8566
Leah Saari HR Executive - JST Transportation (508)736-6641
Additional Information
- "Rookie Of The Year" September 2015
- "Best Controllable Profit" September 2014-2016
- Maintained/Earned Top Performance Rating "Fantastic Plus" consistently throughout 2020
- Recognized by Temco Logistics as November 2023 Spotlight as Operations Manager for exceeding leadership expectations
Timeline
Learning & Development - Inside Staff Trainer
Temco Logistics
01.2024 - Current
Operations Manager
Temco Logistics
11.2022 - 01.2024
Dispatch Manager
Dash TLM Delivery LLC/Amazon Last Mile Delivery
11.2020 - Current
Station Operations Supervisor
JST Transportation Inc./Amazon Last Mile Delivery
11.2017 - 09.2020
General Manager
Halloween City
08.2017 - 11.2017
General Manager
Party City Corporation
07.2016 - 12.2016
Store Team Leader
Big Lots
05.2015 - 06.2016
Assistant Team Leader
Big Lots
04.2013 - 05.2015
Assistant Manager
Big Lots
10.2011 - 04.2013
Furniture Sales Manager
Big Lots
04.2007 - 10.2011
Associate Manager
Big Lots
09.2006 - 04.2007
Store Associate
Big Lots
09.2004 - 01.2006
High School Diploma -
Nipmuc Regional High School
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