Kerry L. David
AUSTIN,TX
Summary
Dynamic, customer-focused professional with a proven track record of success across diverse industries, specializing in exceptional customer service and technical support for websites, software, and e-commerce platforms. A solid foundation in veterinary medicine and education enhances the ability to address client needs with expertise and empathy. Strong interpersonal skills and a patient-first approach facilitate effective communication and collaboration, ensuring a positive experience for all stakeholders. Quick to learn and adept at applying knowledge across various subjects, consistently committed to delivering outstanding service and support in every endeavor.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
George P. Johnson
06.2025 - Current
- Investigated and resolved customer inquiries and complaints quickly via phone and email
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Promptly responded to inquiries and requests from prospective customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Booking Specialist
Emancipet
02.2022 - 10.2024
- Provide initial intake for Vets and staff for all our Clinics nationally.
- Collaborated with team members and Veterinarians to ensure seamless coordination of bookings across various departments and locations.
- Provided top-notch customer service by quickly responding to inquiries via phone and email while offering personalized solutions that catered specifically to each individual''s needs.
- Managed high call volumes with exceptional professionalism, maintaining a high level of customer satisfaction throughout the process.
Tax Associate
CoreLogic
12.2019 - 12.2021
- Assisted with property tax related questions and issues for related to homeowner’s escrow accounts with their property lenders.
- Assisted and escalated any concerns with delinquent property tax payments
- Educated borrowers on tax payment schedules to assure on-time receipt of taxes to the county.
- Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
Customer Service, Software Support
Harte Hanks
08.2013 - 11.2019
- Assist customer with registration for FedEx account, and FedEx Billing Online and running reports
- Assisting Account Executives for FedEx with issue resolution
- Assisted with Customs documentation for International shipments
- Logged in remotely to assist with repair and installation of FedEx SHIPMANAGER software, as well as helping larger vendors configure servers shipping large quantities of packages through FedEx.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Psychology, Special Education
University of Central Missouri
Warrensburg, MOSkills
- Communication
- Teamwork
- Critical thinking
- Time management
- Adaptability
Timeline
Customer Service Representative
George P. Johnson
06.2025 - Current
Booking Specialist
Emancipet
02.2022 - 10.2024
Tax Associate
CoreLogic
12.2019 - 12.2021
Customer Service, Software Support
Harte Hanks
08.2013 - 11.2019
Psychology, Special Education
University of Central Missouri
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