Kerry Mahurin
Wallingford,VT
Summary
Seasoned professional with background in streamlining processes to enhance productivity and efficiency. Offers strengths in strategy development, team leadership, and financial management. Notable for reducing costs with high productivity while efficiently improving customer service standards in previous roles. Skilled in leveraging data-driven insights to optimize operational performance and business growth. Polished in implementing protocols and leading and motivating large team in time sensitive and demanding environment. Track record of enhancing overall business performance through effective positive leadership and innovative problem-solving tactics.
Adept at working effectively and mastering new skills remotely.
Overview
18
18
years of professional experience
Work History
Director of Logistics
Mueller Reports
Wallingford, VT
12.2023 - 10.2024
- Streamlined logistics operations effectively, enhancing efficiency
- Managed the daily activities of a team of 10-32 Logistics Managers, and 500+ field staff nationwide to support operational success.
- Supervised creation of efficient route schedules, providing critical analysis for cost-effective operations.
- Designed evaluation criteria for key areas of logistics performance.
- Enhanced product delivery process based on data analysis.
- Forecasted future capacity needs aligned with anticipated organizational growth.
- Measured time from order entry to completion for performance evaluation coupled with action plan for immediate improvement.
- Prepared reports analyzing operational performance trends.
- Advised senior leadership on strategic initiatives designed to improve overall efficiency within the team to enhance time service.
- Developed and executed effective business plans to achieve revenue goals in partnership with the Vice President of Operations.
- Coordinated details for all missions, including delegating individual Logistics Manager and Administrative Logistics Manager assignments.
- Developed and implemented training initiatives.
- Worked interdepartmentally to enhance efficiency.
- Identified opportunities to reduce cost and improve productivity.
- Consistently met company objectives effectively within budget and time constraints.
- Created and enforced policies and procedures for entire logistics team.
- Directed investigations to verify and resolve customer complaints.
- Analyzed various aspects of corporate logistics to determine most cost-effective and efficient means to ensure customer time service.
Assistant Director of Operations
Mueller Reports
Wallingford, VT
01.2023 - 12.2023
- Celebrated exceptional service, promoting a positive workplace environment.
- Assessed reports and adjusted workflows to realign with targets.
- Successfully improved employment turnover through creation of training programs.
- Delivered clear messages to align departmental objectives.
- Analyzed data sets from multiple sources to uncover trends.
- Collaborated with senior management on operational improvements.
- Assessed operational vulnerabilities and recommended mitigation strategies.
- Researched industry trends, recommending changes as needed.
- Provided guidance and leadership to team members to achieve targets.
- Conducted additional tasks as deemed necessary in concert with the Director of Operations for the benefit of customer time service.
Logistics Manager
Mueller Reports
Wallingford, VT
10.2020 - 12.2023
- Oversaw logistics planning to enhance operational efficiency
- Oversaw field staff to ensure proper time service.
- Enhanced cost efficiency through optimized routing.
- Resolved customer complaints related to delays in transit times.
- Discovered optimization opportunities in logistics processes via analytical methodologies.
- Organized tasks by matching experience with project requirements.
- Interviewed candidates and made hiring decisions.
- Conducted new and ongoing training sessions to address areas of improvement.
- Maintained high standards of internal and external customer service.
- Successfully met all targets while managing resources efficiently.
- Performed needs analysis to determine performance gaps and developed appropriate tactics to resolve issues.
Rental Technician
Vail Resorts Inc
Sunapee, NH
12.2020 - 04.2021
- Ensured maximum efficiency of rental assets through routine maintenance
- Provided training to customers on proper use of rental equipment.
- Managed rental process in compliance with industry regulations
- Outfitted customers with perfect rental equipment and accessories based on expressed needs, thoroughly documented transactions and inspected and helped load rental items.
- Cultivated customer loyalty, retention and referrals by offering honest, helpful and patient technical advice to customers regarding optimum and safe equipment use.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Received 2 EPIC recognition badges during height of COVID.
Field Inspector
Mueller Reports
Lee, ME
07.2017 - 10.2020
- Conducted inspections of residential and commercial properties to ensure compliance with insurance policy guidelines.
- Inspected buildings to detect fire hazards, structural defects, and non-compliance with insurance policy guidelines.
- Documented inspection results by completing detailed reports outlining any deficiencies found in accordance with regulatory standards.
- Wrote full reports outlining results of inspections.
Office Manager
B.D. Crocker & Sons, Inc.
Lee, ME
03.2014 - 09.2020
- Developed and implemented office policies and procedures.
- Managed systematic organization for records and documents.
- Maintained strong client relationships.
- Ensured accuracy in AR/AP data through diligent tracking.
- Ensured adherence to employment practice laws.
- Led research efforts to support innovative marketing strategies.
- Managed incoming and outgoing communication efficiently.
- Managed comprehensive employee personnel files.
- Used judgment and initiative in handling confidential matters.
- Analyzed business performance data and forecasted business results for upper management.
Ski Instructor/Rental Manager
Mt. Jefferson Ski Area
Lee, ME
12.2006 - 03.2018
- Instructed skiing techniques across a wide range of skill sets
- Executed advanced skiing techniques as live demonstrations
- Managed rental equipment, reservations, and customer inquiries.
- Created a positive learning environment through enthusiasm, patience, and motivation.
- Assisted with mountain operations such as grooming trails and preparing terrain parks.
- Organized special events such as races or competitions.
- Spotted potential dangers on slopes and instructed on safe practices.
- Provided first aid when needed in case of injury or illness.
- Educated new instructors on teaching protocols
- Regularly assessed lesson equipment for damage and wear
- Provided detailed updates on local mountain weather conditions
- Encouraged guest interaction with other participants by organizing social activities off-slope and ski trips to neighboring resorts.
- Patrolled areas to locate individuals in need of help
- Coordinated initial response efforts in emergencies
- Coordinated with families to discuss academic development
- Crafted custom ski lessons for diverse age groups and abilities
- Conducted workshops aimed at superior skiing techniques.
- Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
- Liaised with coaches to coordinate tournaments and events.
- Formulated and executed plans for better customer experience in rentals
- Conducted regular market research to assess competitive pricing.
Education
High School Diploma -
Portsmouth High School
Portsmouth, NH05-1989
Some College (No Degree) -
New England College
Portsmouth, NHSkills
- Process improvement strategies
- Project planning and development
- Microsoft Office expertise
- Customer Relationship Management (CRM)
- Cross-functional coordination
- Data Analysis
- Organizational Management
- Operational Efficiency
Timeline
Director of Logistics
Mueller Reports
12.2023 - 10.2024
Assistant Director of Operations
Mueller Reports
01.2023 - 12.2023
Rental Technician
Vail Resorts Inc
12.2020 - 04.2021
Logistics Manager
Mueller Reports
10.2020 - 12.2023
Field Inspector
Mueller Reports
07.2017 - 10.2020
Office Manager
B.D. Crocker & Sons, Inc.
03.2014 - 09.2020
Ski Instructor/Rental Manager
Mt. Jefferson Ski Area
12.2006 - 03.2018
High School Diploma -
Portsmouth High School
Some College (No Degree) -
New England College
Volunteerism
- Ski Instructor Advisor-Lee Academy & Lee Middle School, Maine
- Ski Instructor Advisor-Mattanawcook High School & Lincoln Middle School, Maine
- Recreational Program Director-Tri-County Area Lee, Maine
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