KERRY MANGER

Prepare and deliver low-volume customer billing and respond to resulting inquiries. Prepare, record, verify,analyze and report accounts payable/receivable transactions. Perform varied activities and moderately complex administrative/operational /customer support assignments. Perform computations. Follow standard procedures/policies that allow some opportunity for interpretation, and /or independent discretion.

• Responsible for managing various customer issues regarding outages, billing, transactions, collections, client inquiries and product support. Receiving and placing customer service calls while maintaining solid customer relationships by handling questions and concerns. Processing bill payments through the CIS system, and depositing the payments through an electronic banking system. Process cash payments. General office duties such as filing, and updating inventory for supplies.

• Heavy call volume both inbound and outbound. Met personal and customer service team sale targets and call handling quotas. Handled customer complaints and provided appropriate solutions and alternatives for customer satisfaction. Answered general customer questions/concerns. Updated customer information in database.

• Answered phones Cash handling. Returns/refunds, Bill payments, Western Union, Money orders Heavy customer service

• Dispatched workers, work crews, for normal service or emergency repairs at Public Safety, using radio, telephone, or computer to transmit assignments and reports on work progress. Preparing work orders. New resident paperwork. Relayed messages work orders and information to and from work crews and patrol officers, field inspectors using radio or telephone. Conferred with residents or supervising personnel in order to address questions or requests for service/concerns within the community. Answered calls from residents calling in visitors entering the property.

• Prepared weekly and monthly inventory for several districts Keyed heavy volumes of forms for store shortages/overages, all product received and distributed to and from one store to another Troubleshooting. Calculating and preparing store billing corrections, made the proper adjustments for the stores in order to receive proper amounts of credit due to them. Accepted payments for returned checks via credit cards and checks over the phone. Problem solved for customers with bank and checking account issues. Worked with collection agencies and district attorney programs to negotiate and find solutions for customer needs.

• Managed store and supervised 5 employees. Responsible for inventory, payroll, and scheduling Heavy customer service.

• Heavy customer service both inbound and outbound calls Provided problem solving for clients. Researched information by contacting creditors and negotiating for customers Heavy data entry.