Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kerry Marx

Canal Winchester

Summary

Dedicated and customer-focused professional with extensive experience in customer service and support roles. Proven ability to handle high-volume customer interactions efficiently while maintaining exceptional service standards. Adept at problem-solving, communication, and multitasking in fast-paced environments. Seeking a remote customer service position to leverage my skills in communication, data entry, and customer relations to enhance client satisfaction and operational efficiency.

Overview

27
27
years of professional experience

Work History

Personal Shopper

Shipt/Instacart
09.2013 - Current
  • Delivered personalized shopping experiences tailored to customer needs and preferences.
  • Provided exceptional customer service by ensuring accuracy, efficiency, and timely delivery.
  • Maintained positive relationships with store personnel and customers to ensure smooth transactions.
  • Managed multiple customer requests simultaneously while upholding high service standards.
  • Addressed customer concerns and resolved issues to maintain satisfaction and loyalty.

Tow Truck Dispatcher & Customer Service Associate

Marathon Professional Towing
01.2009 - 05.2015
  • Managed incoming customer calls and dispatched tow truck drivers efficiently to service locations.
  • Monitored driver progress and provided real-time updates on estimated arrival times.
  • Documented service requests, call logs, and shift data to ensure accurate records.
  • Resolved customer complaints by providing timely solutions and support.
  • Processed payments via cash, credit card, and checks while maintaining accuracy.

Data Entry Clerk/Customer Service associate

Consumer Credit Counseling
11.1998 - 05.2009
  • Performed high-volume data entry with accuracy and efficiency.
  • Updated and maintained customer and account information in the company’s database.
  • Answered client inquiries and provided necessary assistance regarding account details.
  • Reviewed and corrected data entries to ensure completeness and accuracy.
  • Managed incoming customer and creditor calls
  • Maintain customer accounts and record account information.
  • Follow communication guidelines, policies and procedures
  • Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.

Education

High School Diploma -

Bloom Carroll High School
05.1998

Skills

  • Customer service expertise
  • Experience with CRM Software and customer support ticketing systems
  • Experienced in responding to customer queries via phone, email, and chat
  • Active listening skills
  • Effective problem solving
  • Data entry expertise
  • Experienced in Excel, Word, and PowerPoint
  • Skilled in remote communication platforms
  • Virtual communication tools
  • Effective time management
  • Detail-oriented multitasking
  • Remote work proficiency

Timeline

Personal Shopper

Shipt/Instacart
09.2013 - Current

Tow Truck Dispatcher & Customer Service Associate

Marathon Professional Towing
01.2009 - 05.2015

Data Entry Clerk/Customer Service associate

Consumer Credit Counseling
11.1998 - 05.2009

High School Diploma -

Bloom Carroll High School

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