Kerry Miller
Sandia Park,NM
Summary
Versatile and dynamic, with a proven track record at Legacy Church, I excel in team leadership and problem-solving. Expert in enhancing customer service and operational efficiency, I have significantly contributed to continuous development initiatives. My skills in computer proficiency and biblical conflict resolution underscore my comprehensive approach to leadership and collaboration.
Overview
33
33
years of professional experience
Work History
Cafe Director/Volunteer
Legacy Church
04.2015 - Current
- 2021- Current Cafe Director- Direct cafe operations, optimizing workflow and enhancing product offerings and customer service quality.
- 2016- Current Bliss Leadership Team- Assist in strategic planning, execution, and organization and lead Bible Studies.
- 2017-2021 Guest Services Team Lead- Ensured my team presented a welcoming environment for guests by delivering attentive and personalized service.
- 2016-2020 VIP Team Lead- Led my team in greeting guests with exceptional hospitality, ensuring a memorable first impression.
- 2015-2021 Hospitality Coordinator- Led my team in providing exceptional hospitality services to ensure a welcoming and tasty environment for everyone.
Homeschool Educator
Miller Household
09.2010 - Current
- Personal Growth Trainer- Foster critical thinking skills through engaging discussions and inquiry-based learning techniques. Establish clear objectives for all lessons, units, and projects, resulting in measurable improvements in student progress.
- Teacher/Tutor -Adapt teaching methods and lesson plans to changing student needs. Establish routines and procedures that promote a structured yet flexible learning environment conducive to academic success.
- Administrator- Create and develop lesson plans to meet students' academic needs. Organize field trips and enrichment activities, manage record-keeping and documentation requirements, and maintain accurate records of student performance and progress reports.
- Principal- Continually seek professional development opportunities to stay current in homeschool best practices and educational trends, resulting in enhanced teaching effectiveness. Attend textbook fairs and homeschool meetings to understand different approaches to subject matter.
- Guide students through biblical conflict resolution strategies to maintain a peaceful educational setting.
- Instruct students in driver education, ensuring comprehensive understanding of road safety and driving regulations.
- Provide personalized career coaching to help students identify strengths and potential career paths.
Support Representative
Classical Conversations
01.2018 - 12.2020
- Contracted Homeschool Program Directors for 1/3 of New Mexico.
- Oversaw Directors, ensuring company policies and biblical principles were upheld.
- Education Advisor for each campus.
- Program Sales Rep for 1/3 of New Mexico.
- Weekly and Monthly Area Directors support calls and team building.
- Quarterly campus visits to evaluate and provide support.
- Bi-annually re-contracting evaluations and interviewing new applicants.
- Annual Practicum Facilitator and Emcee for 25- 75 families. Included church facility contracting, hiring an event coordinator, tutors, childcare and food coordinator, as well as volunteers to serve and speakers to instruct and inspire the parents.
- Managed escalated customer complaints, working closely with directors to achieve biblically sound conclusions.
- Attended 3-day SR Orientation providing training for biblical conflict resolution, proprietary resources, sales, bible study facilitation, personal growth coaching, as well as team building.
Edgewood Campus Director
Classical Conversations
08.2015 - 08.2017
- Contracted Legacy Church East Mountain to use the facility for homeschool group weekly meetings.
- Conducted sales meetings for the proprietary homeschool program.
- Screened families for enrollment.
- Administrated registration fees and paid contract tutors.
- Hired and trained tutors.
- Attended annual director training, which included Christian principal book assignments, biblical conflict resolution, resource training, group management strategies, and personal growth resources.
Escrow Officer
Rio Grande Title Company
06.2001 - 12.2005
- 11/02- 12/05 Escrow Officer Managed multiple escrow accounts simultaneously, balancing financial transactions reflecting funds received and disbursed.
- Developed strong relationships with clients by providing exceptional service, and earning repeat business and referrals.
- Collaborated with real estate agents and lenders to expedite closing times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
- Maintained strict confidentiality in handling sensitive customer information, adhering to privacy laws and best practices.
- Reviewed contracts thoroughly to ensure accuracy before proceeding with the escrow process.
- Checked documents for signatures and notary seals for accuracy and integrity, returned documents to lenders immediately and disbursed funds in accordance with lenders' instructions.
- 9/01- 11/02 Assistant Manager & Escrow Closer Conducted thorough research on properties to confirm ownership, title status, and outstanding liens or encumbrances.
- Communicated requirements and title exception information to clients.
- Facilitated successful closings by guiding clients through the signing process and explaining complex legal terminology in layman's terms.
- Opened incoming orders and set up escrow files within one hour of receiving the purchase agreement.
- Set up escrow transactions, processed deposits, and mailed out forms and preliminary title reports for review.
- Developed and maintained relationships with customers, lenders, and other third parties.
- 6/01 Administrative Assistant Performed administrative tasks to support escrow transactions.
Assistant Manager
SunVillage Apartments
03.1992 - 06.1998
- '97-'98 File Auditor & IT Manager
- I Left Sun Village for almost one year when the computer system author called me to perform a detailed file audit to repair a system corruption due to embezzlement.
- Rebuilt system ensuring adherence to organizational procedures and trained employees to enhance operational efficiency.
- Re-entered one year of transactions deleted from the system. Received bonuses for quick, accurate, and thorough performance.
- '93-'97 Bookkeeping and IT Manager Executed bookkeeping responsibilities, ensuring accuracy and compliance with financial standards.
- Managed computer system with accuracy and received accommodations from the program author.
- '92 Leasing Agent Facilitated leasing processes, ensuring efficient tenant onboarding and satisfaction.
Education
Computer Art
East New Mexico University Clovis
Clovis, NMHigh School Diploma -
Eltakon Highschool
Spinks Home05-1985
Skills
- Customer service
- Team leadership, and collaboration
- Problem-solving
- Cash handling
- Computer skills
- Continuous development
- Biblical conflict resolution
- POS systems
- Multitasking
- Organizational skills
Timeline
Support Representative
Classical Conversations
01.2018 - 12.2020
Edgewood Campus Director
Classical Conversations
08.2015 - 08.2017
Cafe Director/Volunteer
Legacy Church
04.2015 - Current
Homeschool Educator
Miller Household
09.2010 - Current
Escrow Officer
Rio Grande Title Company
06.2001 - 12.2005
Assistant Manager
SunVillage Apartments
03.1992 - 06.1998
Computer Art
East New Mexico University Clovis
High School Diploma -
Eltakon Highschool
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