Kerry Miller
Keller
Summary
Dynamic and highly motivated professional with extensive experience in customer service and cash handling at Walt Disney World Resort. Proven ability to resolve complex issues and enhance customer satisfaction. Skilled in fostering positive relationships and maintaining professionalism, while effectively managing high-volume transactions and team dynamics.
Overview
26
26
years of professional experience
Work History
Pre-Team Gymnastics Training Coach
Top Kids Gym
01.2021 - 09.2022
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Boosted gymnasts' confidence levels by offering constructive feedback and personalized support.
- Instructed individual and group classes to customize needs and emphasize proper technique and safety.
- Cultivated a positive team environment by promoting sportsmanship, camaraderie, and mutual respect among athletes.
- Assessed student progress and provided feedback to improve technique and performance.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Developed strong relationships with families, maintaining open lines of communication regarding athlete development both in and out of the gym setting.
Server
Landry's Inc. Rainforest Cafe
01.2001 - 05.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Behavior Specialist
Clarcona Pointe Adolescent Drug Rehabilitation
04.2003 - 05.2004
- Provided crisis intervention services, ensuring timely and effective support during critical moments in clients'' recovery journeys.
- Collaborated with multidisciplinary teams to create comprehensive care plans for clients struggling with substance abuse disorders.
- Assisted clients in developing healthy coping mechanisms to replace destructive behaviors associated with substance abuse.
- Headed Group Therapy and cultivated topics and lesson plans to assist the clients in their recovery.
- Trained on, and worked with clients on a Ropes Course to help them gain insight, self-worth, and confidence.
- Reduced relapse rates by providing ongoing support and resources for clients transitioning back into the community.
Cash Office Specialist
Landry's Inc. Rainforest Cafe
01.2000 - 03.2002
- Customer Service for all incoming calls to the restaurant, making reservations and handling any and all complaints, and directing all calls to their necessary destination.
- Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
- Performed opening and closing audits of credit card receipts, Disney Room Charges, Disney Meal Plans, and cash deposits owed for server cash outs.
- Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions in a high volume, fast paced office.
- Promoted an organized workspace, maintaining clean work areas that supported optimal productivity levels throughout the day.
- Supported store operations by providing accurate monetary change for cash registers at the beginning of each shift.
- Established productive working relationships with coworkers, fostering a positive atmosphere conducive to effective teamwork.
- Maintained, Audited, Balances $30,000 cash safe utilized for bill exchanges, register start standards
General Teller Assistant Manager
Walt Disney World Resort
01.1997 - 12.2000
- Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
- Managed six locations through out the park, creating and executing breaks for cast members and end of shift relief and cash out
- Managed and balanced a safe of $25,000 utilized in fast paced transactions of creating register banks and distributing money exchange requests.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Worked to exemplify the Disney Cast Member standards at all times.
Education
No Degree - Psychology
University of Central Florida
Orlando, FLAssociate of Arts - Psychology
Valencia Community College
Orlando, FL06-2001
High School Diploma -
West Orange High School
Winter Garden, FL05-1999
Skills
- Highly motivated
- Customer service
- Cash handling
- Customer relations
- Call center experience
- Computer proficiency
- Complaint resolution
- Professionalism and ethics
Timeline
Pre-Team Gymnastics Training Coach
Top Kids Gym
01.2021 - 09.2022
Behavior Specialist
Clarcona Pointe Adolescent Drug Rehabilitation
04.2003 - 05.2004
Server
Landry's Inc. Rainforest Cafe
01.2001 - 05.2014
Cash Office Specialist
Landry's Inc. Rainforest Cafe
01.2000 - 03.2002
General Teller Assistant Manager
Walt Disney World Resort
01.1997 - 12.2000
No Degree - Psychology
University of Central Florida
Associate of Arts - Psychology
Valencia Community College
High School Diploma -
West Orange High School
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