Kerry Monaghan
Islip,NY
Summary
Organized and enthusiastic recent college graduate seeking an entry-level position in a professional team. Highly motivated by customer satisfaction and the opportunity to provide exceptional service and support with a positive attitude. Proficient in all Microsoft and Google applications.
Overview
2
2
years of professional experience
Work History
Park Aide
New York State Parks And Recreation
2021.04 - Current
- Worked with a small team to maintain high levels of productivity on a strict schedule.
- Maintained excellent knowledge of park amenities and regulations.
- Aided in the structuring of staff and cleaning schedules to best address the needs of the campgrounds and rental cottages at the park.
- Patrolled campground and facilities to preemptively address guest needs.
- Coordinated with outside service providers and answered multi-line phone system and office email account to respond to inquiries and resolve or escalate customer issues.
- Provided extensive park resources and recommendations to patrons and happily greeted guests while managing check-in process.
- Trained new park staff members on customer service, maintenance and park policies.
- Reduced risks by maintaining a clean and organized work environment.
- Operated landscaping equipment to maintain park grounds.
- Performed housekeeping duties within the rental cottages which included kitchen, bathroom, and bedroom cleaning.
Education
Bachelor of Arts - International Relations And Modern History
University of St Andrews
Scotland, United Kingdom06.2023
High School Diploma -
Saint Anthony's High School
Melville, NY06.2019
Skills
- Microsoft Office Suite
- POS Transactions
- Routine Maintenance
- Customer Experience
- Time Management
- OSHA Standards
- Safety Rules Enforcement
- Cleaning Procedures
- Emergency Procedures
- Protective Gear
- Enforcement of Rules and Regulations
- Liabilities Mitigation
- Sustainability Expertise
Timeline
Park Aide
New York State Parks And Recreation
2021.04 - Current
Bachelor of Arts - International Relations And Modern History
University of St Andrews
High School Diploma -
Saint Anthony's High School
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