Retail Sales Merchandiser
Kerry Morgan
Kendall Floral
Ukiah,CA
14
years of professional experience
Professional with 4+ years of experience across retail, front desk, and customer service roles. Skilled in communication, problem-solving, and customer support, with a track record of resolving issues quickly and maintaining a positive experience. Brings strong teamwork and store coordination skills to improve daily operations.
Work History
Retail Sales Merchandiser
2 Years 3 Months- Arranged seasonal bouquets and merchandising sets according to store planograms and brand standards.
- Arranged seasonal bouquets and merchandising sets per store planograms and brand standards.
- Stocked floral displays, maintained product freshness, and rotated inventory to reduce shrinkage.
- Replenished sales floor displays to ensure consistent product availability throughout store hours.
- Communicated with store staff to coordinate deliveries, set changes, and display placement.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Managed inventory levels, ensuring optimal stock availability for customers at all times.
- Maintained open communication with store associates, fostering a positive work environment focused on achieving shared goals.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
Customer Service Representative
3 Years- Provided accurate, professional resolution for customer inquiries related to prescription store services and account concerns.
- Managed prescription refill requests in collaboration with pharmacy staff to maintain timely service.
- Validated insurance coverage information, clarified copay details, and resolved eligibility questions to reduce billing delays.
- Recorded customer issues and routed complex pharmacy concerns to appropriate team members.
- Protected confidential patient information while handling sensitive account and prescription data.
- Supported workflow efficiency by balancing front-end service tasks with pharmacy communication needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed customer complaints using empathy, contributing to increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed lasting customer rapport by applying active listening skills, resulting in higher retention rates and positive client feedback.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Improved resolution time with effective problem-solving for customer complaints.
- Responded proactively and positively to rapid change.
- Organized checkout area standards by mopping floors, emptying trash cans, and wiping down surfaces.
Front Desk Receptionist
10 Months- Managed guest check-in and check-out, verifying reservations and issuing room keys efficiently.
- Processed reservations, modifications, and cancellations using property management systems.
- Resolved guest concerns promptly, maintaining service standards and positive stay experiences.
- Coordinated communication with housekeeping and maintenance to support room readiness.
- Handled multi-line phone inquiries, directing calls and providing accurate hotel information.
- Balanced billing details, payments, and folios while ensuring accurate transaction records.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Tracked important information in [ opera Software] spreadsheets and ran reports or generated graphs using data.
Front Desk Receptionist
3 Years 8 Months- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored lobby activity, prioritized requests, and maintained organized front desk operations.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Trained new front desk staff on procedures, guest service, and system use.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Tracked important information in [ Fossi Software] spreadsheets and ran reports or generated graphs using data.
- Coordinated communication with housekeeping and maintenance to support room readiness.
- Balanced billing details, payments, and folios while ensuring accurate transaction records.
Education
High School Diploma
No Degree - Human Services
Skills
Visual merchandising
Merchandising layout optimization
Product merchandising
Planogram compliance
Retail presentation management
Inventory management
Stock rotation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Interests
Participating in local clean-up initiatives.
Volunteering for community initiatives to give back to local communities and make a positive impact.
Community Cleanup
Volunteering
I enjoy helping others and giving back to the community.
I like working with my hands and fixing things.
Timeline
Retail Sales Merchandiser
Kendall Floral
08.2024 - CurrentRead More
Customer Service Representative
Rite-Aid Pharmacy
02.2019 - 02.2022Read More
Front Desk Receptionist
Holiday Inn and Suites At&t
03.2018 - 01.2019Read More
Front Desk Receptionist
Fairfield Inn Marriott
05.2013 - 01.2017Read More
Mendocino College
No Degree from Human Services
Read More
Ukiah Adult School
High School Diploma
Read More