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Kerry Morris
League City,TX
Work Preference
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Delivery Courier
Uber Eats
League City, TX
03.2026 - Current
- Delivered food orders efficiently to enhance customer satisfaction and retention.
- Navigated routes using GPS technology to ensure timely deliveries.
- Managed multiple deliveries simultaneously while maintaining attention to detail.
- Communicated effectively with customers regarding delivery status and issues.
- Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards.
Welding Fabricator
WeldScholars
Houston, TX
10.2023 - 03.2026
- Fabricated metal components using MIG and SMAW welding techniques to meet project specifications.
- Interpreted blueprints and technical drawings to execute precise fabrication processes.
- Operated various welding machines and tools, ensuring optimal performance and safety standards.
- Completed complex fabrication projects with precision, ensuring the final product met client specifications.
- Performed quality inspections on finished products, identifying defects for prompt correction and maintaining high standards.
- Measured and cut metal pieces to precise lengths and angles, ensuring proper fit and alignment for fabrication.
- Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
- Prepared surfaces for welding by smoothing and removing debris to achieve proper adhesion and weld quality.
- Performed preventative maintenance and minor repairs on welding and fabrication equipment to keep in optimum working condition.
- Selected welding supplies and negotiated deals, enhancing efficiency and cost-effectiveness of welding processes.
Delivery Driver
Uber Eats
Clearwater, FL
04.2023 - 10.2023
- Delivered food orders efficiently, ensuring timely arrival and customer satisfaction.
- Navigated routes using GPS technology, optimizing delivery times and reducing travel distance.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Completed work shifts during peak times and took on available shifts during holidays.
Engagement Coordinator
HomeGoods, TJX Companies
Saint Petersburg, FL
02.2019 - 03.2023
- Mentored junior team members, fostering professional growth and skill development within the team.
- Trained new employees on front-end systems, cash handling procedures, and proper customer service etiquette to promote consistency in the workplace experience for all customers.
- Advised and trained new employees in job tasks, offering positive reinforcement.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed customer returns efficiently and professionally, ensuring that company guidelines were followed while maintaining a high level of client satisfaction.
- Reduced cashier errors by implementing comprehensive training programs and providing ongoing support.
- Monitored cash registers regularly for accuracy, reducing discrepancies in financial records at the end of each shift.
- Conducted routine evaluations of employee performance against established goals, offering constructive feedback that drove improvements over time.
- Maintained open communication channels with management, reporting on daily progress and potential issues for resolution.
- Increased overall efficiency by delegating tasks according to individual strengths and abilities.
- Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
Senior Representative
Matrix Medical Network
Clearwater, FL
02.2016 - 10.2018
- Managed high-volume inbound and outbound calls in medical call center, ensuring timely and effective communication with patients and providers.
- Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Upheld strict confidentiality standards regarding sensitive patient information in accordance with HIPAA regulations.
- Delivered prompt feedback to supervisors on issues and trends impacting call center operations and patient satisfaction.
- Uphold strict confidentiality standards regarding sensitive patient information in accordance with HIPAA regulations.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Service Representative
TruGreen Lawn Care
Tampa, FL
09.2014 - 01.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Analyzed customer feedback to identify trends and implement improvements in service quality.
- Streamlined order processing system to improve efficiency in service delivery.
- Educated customers on lawn maintenance practices to enhance service effectiveness.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
High School Diploma -
Chapel Hill High School
Tyler, TXSkills
- Valid Driver's license
- Package delivery and Pick-up
- GPS technology
- Route optimization
- Load organization
- Vehicle maintenance
- Punctuality
Timeline
Delivery Courier
Uber Eats
03.2026 - Current
Welding Fabricator
WeldScholars
10.2023 - 03.2026
Delivery Driver
Uber Eats
04.2023 - 10.2023
Engagement Coordinator
HomeGoods, TJX Companies
02.2019 - 03.2023
Senior Representative
Matrix Medical Network
02.2016 - 10.2018
Customer Service Representative
TruGreen Lawn Care
09.2014 - 01.2016
High School Diploma -
Chapel Hill High School