Skilled Area Developer/ Multi-Unit Restaurant Owner with hands-on experience in all areas of restaurant operations. Excellent communication, organizational, and conflict resolution skills. Proven history of effective simultaneous management of daily operations and brand expansion. Seeking new experiences that will utilize my experience to help achieve company goals.
Overview
25
25
years of professional experience
Work History
Multi-unit Restaurant Owner/Operator
Vibe Adventures Dba /Which Wich
02.2014 - Current
Collaborated with local community organizations on various initiatives to boost brand visibility.
Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting.
Enhanced customer satisfaction by training staff on exceptional customer service.
Implemented food safety protocols to ensure the well-being of patrons and maintain compliance.
Streamlined operations by implementing effective workflow systems, optimizing staff scheduling, and minimizing waste.
Ensured compliance with all federal, state, and local regulatory requirements regarding employment practices and food safety standards.
Improved employee retention by fostering a positive work environment, offering competitive compensation packages, and providing opportunities for growth and development.
Mentored employees in professional development opportunities, enhancing their skillsets and career growth potential within the company.
Managed payroll, daily deposits, and cost controls.
Supervised daily activities of multiple restaurants.
Analyzed monthly P/L data to identify potential growth opportunities.
Multi-unit Restaurant Owner/Operator
Sizzle Adventures Dba Smashburger
02.2014 - Current
Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting.
Enhanced customer satisfaction by implementing efficient service processes and training staff on exceptional customer service.
Ensured compliance with all federal, state, and local regulatory requirements regarding employment practices and food safety standards.
Streamlined operations by developing and implementing effective workflow systems.
Utilized data-driven decision-making to identify areas for improvement in restaurant performance metrics such as sales targets or employee productivity rates.
Managed payroll, daily deposits, and cost controls.
Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Owner
Marauder Meals
08.2009 - Current
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Area Developer and Multi-unit Owner/Operator
KAM Development Dba Marcos Pizza
01.2010 - 04.2014
Collaborated with cross-functional teams to develop innovative marketing campaigns, driving brand awareness and sales growth.
Contributed to the development of corporate initiatives aimed at improving overall franchise performance.
Achieved consistent sales growth by implementing effective sales strategies tailored to regional preferences and demographics.
Analyzed market trends and competitor activities to identify potential threats and opportunities for growth.
Managed franchise operations for optimal performance, ensuring compliance with company standards and policies.
Expanded market presence by identifying and securing new business opportunities in the assigned territory.
Coordinated store openings, ensuring timely completion of construction projects within budget constraints.
Negotiated favorable lease terms for new store locations, minimizing overhead costs while maximizing visibility and accessibility.
Optimized store layouts for enhanced customer experience, increasing foot traffic and average transaction value.
Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
Tracked project costs and other financial metrics to maximize profitability.
Obtained building and specialty permits from local jurisdictional agencies.
Multi-unit Franchise Owner/Operator
Subway
01.2001 - 07.2011
Area Developer and Mulit-unit Owner/Operator
Tropical Smoothie Cafe
03.1999 - 09.2000
Education
Associate of Arts - Liberal Arts And General Studies
Florida State University
Tallahassee, FL
05.1992
Skills
Operations Management
Franchise management
Lease negotiations
Customer Service
Problem-Solving
Safety Compliance
Employee Training
Cost Tracking
Timeline
Multi-unit Restaurant Owner/Operator
Vibe Adventures Dba /Which Wich
02.2014 - Current
Multi-unit Restaurant Owner/Operator
Sizzle Adventures Dba Smashburger
02.2014 - Current
Area Developer and Multi-unit Owner/Operator
KAM Development Dba Marcos Pizza
01.2010 - 04.2014
Owner
Marauder Meals
08.2009 - Current
Multi-unit Franchise Owner/Operator
Subway
01.2001 - 07.2011
Area Developer and Mulit-unit Owner/Operator
Tropical Smoothie Cafe
03.1999 - 09.2000
Associate of Arts - Liberal Arts And General Studies
Florida State University
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