Kerry Olson
Hutto,Texas
Summary
I am an excellent communicator with over 20 years of Customer Service experience in a fast-paced environment. I am driven to exceed sales goals and build long-term relationships with customers. I am dependable and able to establish and maintain a professional working relationship with my coworkers.
Overview
33
33
years of professional experience
Work History
Assistant Store Manager
Hutto Feed & Landscape Supplies
06.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted in recruiting, hiring and training of team members.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Scheduling Manager
La Copa Ventures
07.2021 - 06.2022
- Manage and maintain all new installation schedules of Irrigation and landscaping
- Get job folders ready for permits
- Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
- Collaborated with cross-functional teams to ensure accurate and efficient scheduling of resources.
- Process PO's for Sod
- Organized and updated databases, records and other information resources.
- Process PO's for deliveries
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
- Answer phones
- Maintain spreadsheets
- Process estimates in Quickbooks
- Filing
Office Manager
Georgetown Home Medical Equipment
10.2018 - 07.2021
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Answer multi-line phone
- Scheduling of deliveries and pick-ups
- Daily invoicing of rental equipment in Med Act
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintain patient files
- Maintain inventory and special orders
- Handle petty cash
Retail Customer Service
Honey Bee Quilt Store
03.2005 - 10.2018
- Manage cash and balance drawer
- Maintain Inventory
- Handle purchasing of patterns, notions and fabric
- Assist customers with specific needs and ensure their satisfaction
- Answer phones
- Manage weekly email
- Check online orders
- Schedule classes
Payroll Clerk
United Rentals
01.2001 - 03.2002
- Process paperwork for new employees and enter employee information into the payroll system
- Keep track of leave time, such as vacation, personal and sick leave for employees
- Compile certified payroll for state jobs
- Compile employee time, production and payroll data from time sheets
- Track and purchase office supplies
- Answer multi-line phone, screen or forward calls
- Keep track of vehicles and maintenance
- Track and maintain vehicle registration and inspections
Receptionist/Payroll Clerk
Highway Safety Service, Inc.
04.1994 - 01.2001
- Answer multi-line phone, screen or forward calls, providing information, taking messages
- Greet person entering establishment and direct them to specific destinations
- Track and purchase office supplies
- File and maintain records
- Collect, sort, distribute or prepare mail
- Process paperwork for new employees and enter employee information into the payroll system
- Compile employee time, production, and payroll data from time sheets
- Compile certified payroll for state jobs
- Keep track of vehicles and maintenance
- Track and maintain vehicle registration
Receptionist
Campbell Industries
08.1991 - 11.1993
- Answer multi-line phone, screen or forward calls, providing information and taking messages
- Greet person entering establishment and direct them to specific destinations
- File and maintain records
- Collect, sort, distribute or prepare mail and messages
Education
High School Diploma -
Westwood High School
Austin, TX05-1991
Skills
- MS Office proficiency
- Quickbooks
- 42 WPM
- Customer service
- Inventory and purchasing management
- Multi-line phone
- Administrative support
- Credit card processing
- POS systems
- Data entry
- Computer proficient
- Problem-solving
References
- Terry Henry, (512) 659-3112, (512) 461-2275
- Billy Wehring, Supervisor, United Rentals, (512) 970-1298
- Kathy Johnson, (727) 797-7916
Timeline
Assistant Store Manager
Hutto Feed & Landscape Supplies
06.2022 - Current
Scheduling Manager
La Copa Ventures
07.2021 - 06.2022
Office Manager
Georgetown Home Medical Equipment
10.2018 - 07.2021
Retail Customer Service
Honey Bee Quilt Store
03.2005 - 10.2018
Payroll Clerk
United Rentals
01.2001 - 03.2002
Receptionist/Payroll Clerk
Highway Safety Service, Inc.
04.1994 - 01.2001
Receptionist
Campbell Industries
08.1991 - 11.1993
High School Diploma -
Westwood High School
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