Summary
Overview
Work History
Education
Skills
Timeline
Generic

KERRY PASQUAROSA

Salisbury,NC

Summary

Proven leader with extensive experience at Walgreens, adept in POS System Operation and Team Leadership. Excellently managed teams, ensuring safety and efficiency, while resolving customer issues, boosting satisfaction. Skilled in cash handling and fostering a collaborative environment, significantly enhancing workplace culture and customer loyalty.

Overview

30
30
years of professional experience

Work History

Shift Leader

Walgreens
03.2023 - 05.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Shift Leader

CVS Pharmacy
09.2020 - 04.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Medical Courier

Millers Express
08.2015 - 09.2020
  • Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
  • Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
  • Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
  • Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
  • Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.

Personal Care Attendant

Independent Associates
10.1996 - 10.2018
  • Collaborated effectively with healthcare professionals to ensure comprehensive care for clients with complex medical conditions.
  • Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Offered emotional support when needed establishing trust between me as the attendant and my patient.
  • Managed household tasks for clients, such as cleaning, laundry, meal preparation, and errands, creating a comfortable living environment.
  • Implemented individualized care plans designed by healthcare professionals to address specific client needs and goals.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Utilized adaptive equipment like walkers or wheelchairs for aiding clients movement.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.

Paraprofessional

Brockton School Department
09.2001 - 01.2007
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.

Customer Service Representative

Walmart
11.1994 - 01.2007
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor Of Liberal Arts -

University of Phoenix
Tempe, AZ

N/A -

Brockton High School
Brockton, MA
06.1988

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Customer service focus
  • Decision-making capabilities
  • Flexible Schedule
  • Team motivation
  • Strong verbal and written communication
  • Training Assistance
  • Customer Service Management
  • Team Collaboration and Leadership
  • Goal Setting and Tracking
  • POS System Operation
  • Safety processes and procedures
  • Assigning Work

Timeline

Shift Leader

Walgreens
03.2023 - 05.2024

Shift Leader

CVS Pharmacy
09.2020 - 04.2022

Medical Courier

Millers Express
08.2015 - 09.2020

Paraprofessional

Brockton School Department
09.2001 - 01.2007

Personal Care Attendant

Independent Associates
10.1996 - 10.2018

Customer Service Representative

Walmart
11.1994 - 01.2007

Bachelor Of Liberal Arts -

University of Phoenix

N/A -

Brockton High School

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KERRY PASQUAROSA