Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Kerry Ratza

Seattle

Summary

Dynamic Certified Pilates Instructor with a proven track record at Pilates on 10th, adept at fostering client relationships and enhancing fitness outcomes. Skilled in customer relationship management and critical thinking, I excel in delivering tailored instruction while ensuring a welcoming environment, significantly reducing injury risks through precise technique guidance. I seek to leverage these skills at the Seattle Public Library by delivering high quality service to patrons and assisting Library professionals in meeting literacy and outreach goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Certified Pilates Instructor

Pilates on 10th
11.2024 - Current
  • Establish connections with local healthcare providers to promote referrals for patients seeking exercise programs through Pilates training.
  • Collaborate with other instructors to develop engaging group classes that catered to various skillsets.
  • Provide exceptional customer service both before and after sessions, addressing any concerns or inquiries promptly and professionally.
  • Maintained a clean, safe, and inviting studio space, ensuring optimal conditions for client comfort and satisfaction.
  • Engage in continuing education to further develop best practices in instruction
  • Adapt instruction to meet needs of participants with varying fitness levels.
  • Assist clients in achieving their personal fitness goals by providing high quality private and small group instruction
  • Reduced risk of injury for clients with proper instruction on correct form and technique during workouts.

Server

Ursa Minor
03.2017 - 12.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Special Education Paraprofessional

Lopez Island School District
08.2017 - 08.2019
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
  • Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Offered student support through special accommodations, extra assistance, and assessments.
  • Oversaw class of students in absence of instructor.
  • Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
  • Facilitated administration and scoring of standardized tests and assessments to draw meaningful data regarding learning and growth.
  • Observed students' performance and recorded relevant data to assess progress.

Education

Bachelor of Arts - Performing Arts

New College of California
San Francisco, CA
08-2005

Skills

  • Written and oral communication
  • Computer assistance
  • Telephone etiquette
  • Customer relationship management
  • Reading and teaching
  • Display creation
  • Hospitality and accommodation
  • Literacy promotion
  • Data entry
  • Critical thinking
  • Adaptable and flexible
  • Payment collection

Certification

Comprehensive Pilates Certification

Interests

  • Music
  • Enjoy participating in yoga for overall physical and mental well-being
  • Mindfulness Practices
  • Reading
  • Passionate about balancing physical health with mental and emotional wellness
  • Gym Workouts
  • Hiking
  • Exploring various forms of art, such as dance, writing, and graphic design, to nurture creativity and personal growth
  • Competitive figure skating

Timeline

Certified Pilates Instructor

Pilates on 10th
11.2024 - Current

Special Education Paraprofessional

Lopez Island School District
08.2017 - 08.2019

Server

Ursa Minor
03.2017 - 12.2019

Bachelor of Arts - Performing Arts

New College of California

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