Kerry Romero
North Fort Myers,FL
Summary
With 8 years of experience, a self-motivated and dedicated professional successful in seizing viable opportunities for expansion and innovation in business. Skilled in business administration, marketing, customer service, oral and written communication, active listening, and analytical problem-solving. Highly effective and comfortable working with people at all levels in an organization. Background in increasing profits, reducing costs, and transforming customer service standards. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
9
9
years of professional experience
Work History
Owner
Redeemed Canvas Studio
01.2023 - Current
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Analyzed customer data to identify market trends and implemented targeted marketing strategies to drive sales growth
- Skillfully negotiated with vendors to secure competitive pricing for high-quality products
- Produced captivating logos, icons, and illustrations that significantly elevated brand recognition in the marketplace and enhanced the overall aesthetic of the shop
- Managed and curated company's social media accounts, leading to an impressive 300% increase in follower count.
Assigned Support Customer Success Consultant
TriNet
01.2022 - 04.2023
- Supported and provided exceptional customer service assistance to 80 small businesses utilizing the PEO platform, ensuring smooth business processes and resolving payroll-related inquiries
- Received intensive training in PEO products, including human resources, benefit administration, compliance management, and payroll
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Played an instrumental role in client satisfaction by working with operational teams for the proper resolution of service issues.
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Developed and implemented personalized account strategies, resulting in a 15% increase in customer retention rates
- Created and maintained comprehensive customer success documentation for internal and external use, completing data entry tasks accurately and efficiently.
Cake Decorator/ Customer Service
Walmart
08.2020 - 01.2022
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Handled 20+ phone calls daily regarding inquiries, canceled orders, and ordering conflicts.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Verified the accuracy of orders while meeting strict deadlines for producing completed products.
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers, and figurines.
- Worked with project managers to develop and implement strategies for cost savings and resource optimization.
Singer/Social Media Manager
USA Music Services
10.2016 - 11.2019
- Lead singer for a regional band, performing at various venues.
- Analyzed media coverage and social media analytics to measure campaign success.
- Conducted research to determine current benchmark trends and audience preferences, leading to a 1000% increase in social media following.
- Monitored the online presence of the company's brand, aligning posts to include branding and trending ideas to better engage with users and strengthen customer relationships.
- Built and strengthened industry partnerships to improve product placements, amplify coverage, and maximize the effectiveness of marketing strategies.
Supervisor/Sales Representative
Quality Resources
09.2014 - 04.2016
- Developed and implemented strategies to increase sales and improve customer service.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Trained, coached, and mentored new sales associates for maximum performance.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
Education
Some College (No Degree) - Music Business
University of Miami
Coral Gables, FloridaSkills
- Verbal and Written Communication
- Brand Development and Awareness
- Digital Content Development
- Client Correspondence
- Business Administration
- Wordpress, Canva and Adobe
- Database Management
- CRM Software
Timeline
Owner
Redeemed Canvas Studio
01.2023 - Current
Assigned Support Customer Success Consultant
TriNet
01.2022 - 04.2023
Cake Decorator/ Customer Service
Walmart
08.2020 - 01.2022
Singer/Social Media Manager
USA Music Services
10.2016 - 11.2019
Supervisor/Sales Representative
Quality Resources
09.2014 - 04.2016
Some College (No Degree) - Music Business
University of Miami
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