Summary
Overview
Work History
Education
Skills
Timeline
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Kerry Rowell

Chandler ,AZ

Summary

Dynamic Experience Manager at Ulta with a proven track record in enhancing customer loyalty and driving sales through strategic relationship building and effective team collaboration. Skilled in CRM software and conflict mediation, I excel in creating impactful customer experiences and fostering a positive work environment that inspires high performance.

Overview

12
12
years of professional experience

Work History

Experience Manager

Ulta
03.2022 - Current
  • Aligned individual goals with company objectives to enhance teamwork.
  • Facilitated effective communication among team members to enhance collaboration.
  • Enhanced repeat business through strong client relationships.
  • Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
  • Established strategic partnerships with external vendors, broadening service offerings while maintaining quality standards.
  • Partnered with diverse teams to enhance service solutions and accelerate growth.

Prestige Sales Manager

Ulta Cosmetics
11.2013 - 11.2020
  • Organized successful in-store events that attracted new customers and promoted brand awareness in the local market.
  • Assisted in creating promotional materials for advertising campaigns, driving further interest in our products and services among target demographics.
  • Fostered a positive work environment by promoting open communication between colleagues, fostering collaboration towards common goals.
  • Handled escalated customer issues with professionalism and tact, working towards satisfactory resolutions for all parties involved.
  • Developed strong relationships with high-end clientele, resulting in repeat business and increased customer loyalty.
  • Implemented creative sales incentives for team members, inspiring friendly competition and driving higher performance levels across the board.
  • Analyzed sales data regularly to identify areas for improvement in both individual performance and overall company strategy.
  • Provided exceptional after-sales support to clients, addressing any concerns promptly and ensuring their continued satisfaction.

Education

Bachelors In Science - Psychology

Bridgewater State University
Bridgewater, MA
05.1997

Skills

  • CRM software proficiency
  • Customer journey mapping
  • Customer experience strategy
  • Cross-functional teamwork
  • Customer experience management
  • Content strategy
  • Product knowledge
  • Sales and upselling
  • Customer service
  • Sales expertise
  • Customer relations
  • Work prioritization
  • Relationship building
  • Business development
  • Document and records management
  • Teamwork and collaboration
  • Calm and professional under pressure
  • Staff education and training
  • Service upselling
  • POS systems and ordering platforms
  • Conflict mediation
  • Policies and procedures adherence
  • Data entry
  • Understanding customer needs
  • Employee coaching
  • Microsoft office
  • Issue and complaint resolution
  • MS office
  • Order processing
  • Account management
  • Key holder experience
  • Sales transactions
  • Data management
  • Complaint resolution
  • Brand representation
  • Sales closing
  • De-escalation techniques
  • Customer relationship management (CRM)
  • Direct sales
  • Product sales
  • Professional telephone demeanor
  • Complaint investigation
  • Problem resolution
  • Needs assessment

Timeline

Experience Manager

Ulta
03.2022 - Current

Prestige Sales Manager

Ulta Cosmetics
11.2013 - 11.2020

Bachelors In Science - Psychology

Bridgewater State University

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Kerry Rowell