Kerry Scipioni
Statesville,NC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
United States Postal Service
11.2018 - 08.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Assisted coworkers and staff members with special tasks on daily basis.
Sales and Service Distrubution Associate
United States Postal Service
12.2016 - 11.2018
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided product price information to customers.
- Trained and mentored junior staff on customer service strategies and techniques.
- Memorization of mail routes and distribution of mail to 9 routes.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Dental Office Manager
585 Dentist (Herbison Family Dentistry)
11.2014 - 12.2016
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Supervised and led team of dental hygienists and support staff of 8.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Knowledge of Dentrix and Eaglesoft software.
Dental Office Manager
Maxwell Thaney, DDS
01.2011 - 11.2014
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement.
- Processed payroll for employees and reported payroll taxes for organization.
- Ran various payroll reports to review current payroll for accuracy.
Education
Certificate - Dental Assisting
Monroe Boces 2
Spencerport, NY 02.2006
High School Diploma -
Holley Jr./Sr. Highschool
Holley, NY06.2004
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- File Organization
- Microsoft Excel
- Microsoft Outlook
- Customer and client relations
- Filing
- Clerical Support
- Computer Proficiency
Timeline
Administrative Assistant
United States Postal Service
11.2018 - 08.2021
Sales and Service Distrubution Associate
United States Postal Service
12.2016 - 11.2018
Dental Office Manager
585 Dentist (Herbison Family Dentistry)
11.2014 - 12.2016
Dental Office Manager
Maxwell Thaney, DDS
01.2011 - 11.2014
Certificate - Dental Assisting
Monroe Boces 2
High School Diploma -
Holley Jr./Sr. Highschool
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