Kerry Sergile

- Ensured compliance with food safety regulations and sanitation standards.

- Developed strategies for improved operational efficiency and customer satisfaction.

- Managed day-to-day operations, including scheduling and budgeting.

- Resolved customer complaints professionally and maintained positive relationships.

- Maintained detailed records of sales transactions and shift reports.

- Provided exceptional customer service by anticipating guest needs.

- Trained workers in food preparation, money handling, and cleaning roles.

- Coached team members on food safety, customer service, and revenue generation.

- Optimized profits by controlling food, beverage, and labor costs.

- Accurately processed customer transactions while maintaining confidentiality

- Provided exceptional customer service and assisted customers with opening new accounts and cross-selling bank products

- Identified fraudulent activity and reconciled daily sales sheets

- Educated customers on bank services and products and offered appropriate financial solutions

- Maintained confidentiality of bank records and resolved customer issues - Trained employees on cash drawer operation and offered every customer exceptional service levels

• Greeted customers upon entering the bank and directed them to appropriate personnel or services.
• Conducted account openings and closings for clients.
• Responded promptly to customer emails, phone calls and requests for information.
• Analyzed financial documents provided by customers to determine their needs.

- Supervised, trained, and evaluated customer service staff

- Resolved escalated customer disputes and ensured inquiries were handled properly

- Established positive rapport with customers and team members

- Organized special events for customers and shift assignments for staff

- Implemented departmental policies and identified areas of improvement.