Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kerry Smallwood

Lenexa,KS

Summary

Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles

I have my cpht certification and my Kansas license.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Patient Financial Advocate

University of Kansas Hospital
Lenexa, KS
04.2020 - Current
  • Educated patients on the importance of understanding their health insurance benefits.
  • Advised patients on eligibility requirements for government assistance programs.
  • Worked closely with other departments within the organization as needed.
  • Maintained accurate records of all communication between patients and providers.
  • Communicated effectively with customers via telephone, email, or mail correspondence.
  • Processed credit card payments in a secure environment according to industry standards.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Screened patients for eligibility for state, local and federal assistance programs.

Pharmacy Technician

Childeren's Mercy
Kansas City, MO
05.2011 - 03.2020
  • Organized work areas so that everything was easily accessible when needed.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Managed filing of prescriptions, both electronically and manually.
  • Restocked shelves with new supplies of medications as needed.
  • Assisted pharmacists in compounding sterile products according to state regulations.
  • Monitored inventory levels of commonly used drugs and placed orders when necessary.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Monitored inventory levels and ordered additional supplies as needed.

Education

Bachelor of Science - Education

Ashworth University
Norcross, GA
05-2021

Skills

  • Financial Counseling
  • Policy understanding
  • Insurance knowledge
  • Conflict Resolution
  • Customer Service
  • Patient Registration
  • HIPAA Compliance
  • Insurance Verification
  • Medical Terminology
  • Claims Processing
  • Issue Research
  • Project Management
  • Payment Collection
  • Caring and Empathetic
  • Communicating to Patients and Families
  • Calm and Effective Under Pressure
  • Providing Information and Resources

Certification

  • CPHT Certification
  • Kansas pharmacy license

Timeline

Patient Financial Advocate

University of Kansas Hospital
04.2020 - Current

Pharmacy Technician

Childeren's Mercy
05.2011 - 03.2020

Bachelor of Science - Education

Ashworth University

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Kerry Smallwood