Summary
Overview
Work History
Education
Skills
Timeline
Generic

KERRY SMITH

Gilmer,TX

Summary

Dedicated professional with 20+ years of experience in administrative and customer service roles. Skilled in selecting and implementing appropriate treatment modalities through internships and practicums. Passionate about helping people manage mental health while improving quality of life and overall well being. I am searching for an opportunity that will allow me to express my passion utilizing my education and background in serving others.

Overview

23
23
years of professional experience

Work History

Qualified Mental Health Professional (QMHP 1)

Community Healthcore
07.2023 - Current
  • Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
  • Provided clients with recommendations to community resources.
  • Observed and monitored client behavior and responses to treatment.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Completed one-on-one counseling with broad range of clients suffering from different disorders and issues.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Developed and maintained courteous and effective working relationships.

Administrative Assistant

Jarvis Christian University, Institutional
09.2019 - 07.2023
  • Providing administrative skills such as typing, filing, record-keeping, and correspondence
  • Scheduling meetings/appointments and arranging travel itineraries for VP and Assistant VP
  • Preparing meeting minutes via notes or transcription, departmental reports, forms and memorandums for the office
  • Entering donor contacts and gifts into database and processing funds with the Business office
  • Preparing gift receipts and creating donor acknowledgement letters for the President’s signature
  • Greeting and directing guests, answering phones, taking messages and forwarding information to the appropriate person
  • Maintaining confidential correspondence and files and mail system for the department
  • Coordinating external requests for use of university facilities for events, including for funeral services, repast and burial in Jarvis’ Pioneer Cemetery and use of other buildings based on function
  • Receiving online contact inquiries from website and forwarding information to the appropriate person(s).

Member Service Representative

Upshur Rural Electric
01.2015 - 04.2019
  • Handled all new requests for electrical service, new construction and obtained signed right of way easement and prepared check sheet for engineering
  • Generated all service orders for meter outdoor/indoor sets and light disconnects
  • Explained applicable charges to customers relating to their service and location
  • Compiled and maintained signed membership applications, members’ history file and documented changes per policies and requirements
  • Collected deposits and completed credit checks and other means to secure account
  • Initiated adjustments to customers account regarding billing, payment changes and/or complaints
  • Handled inquiries related to delinquent accounts, payments, check returns and deposits as requested by member or other employees.

Program Specialist III

Texas Department of Motor Vehicles
12.2012 - 12.2014
  • Conducted on-site reviews, assessments, and inventory audits for compliance with the rules, policies, and regulations of the state
  • Provided recommendations to the TxDMV and TACs on improving their day-to-day functions and operations to increase efficiency and effectiveness
  • Reviewed error, inventory, and transaction reports for potential fraud
  • Conducted routine trainings and follow-up visits to state and county tax offices monitoring compliance of state laws, regulations and policies
  • Supervised the work of new hires and trainees until proficient
  • Coordinated the entry of information into databases and ensured letters and other correspondences were accurately processed to customers.

Customer Service Representative

Department of Motor Vehicles
12.2000 - 12.2012
  • I-IV
  • Processed applications, issued title documents, completed inquiries and duplicate receipts
  • Communicated with customers via telephone, in person, by e-mail, regular correspondence or fax relating to their vehicle registration and title matters
  • Maintained files consisting of resource materials and issuance of special and temporary registrations and permits
  • Performed cashier functions and prepared daily and monthly reports
  • Provided registration and title support by preparing letters for TAC hearings, bonded titles, refunds and credit fee vouchers
  • Responded to external customer inquiries, reviewed customer accounts and resolved customer servicerelated issues.

Education

Master of Arts - Counseling

LeTourneau University
Longview, TX
12.2023

Bachelor of Business Administration -

LeTourneau University
Longview, Texas
2006

Associated - Applied Science, Business Management

Bryant and Stratton College
Virginia Beach, Virginia
1990

Business Administration General Studies

Tyler Junior College
1989

Skills

  • Discharge Planning
  • Computer Proficiency
  • Case Documentation
  • Building Rapport
  • Anger Management Techniques
  • Behavioral Assessment
  • Data Entry
  • Dedicated Team Player
  • Issue Resolution
  • Customer Service
  • Report Generation

Timeline

Qualified Mental Health Professional (QMHP 1)

Community Healthcore
07.2023 - Current

Administrative Assistant

Jarvis Christian University, Institutional
09.2019 - 07.2023

Member Service Representative

Upshur Rural Electric
01.2015 - 04.2019

Program Specialist III

Texas Department of Motor Vehicles
12.2012 - 12.2014

Customer Service Representative

Department of Motor Vehicles
12.2000 - 12.2012

Master of Arts - Counseling

LeTourneau University

Bachelor of Business Administration -

LeTourneau University

Associated - Applied Science, Business Management

Bryant and Stratton College

Business Administration General Studies

Tyler Junior College
KERRY SMITH