Dedicated professional with 20+ years of experience in administrative and customer service roles. Skilled in selecting and implementing appropriate treatment modalities through internships and practicums. Passionate about helping people manage mental health while improving quality of life and overall well being. I am searching for an opportunity that will allow me to express my passion utilizing my education and background in serving others.
Overview
23
23
years of professional experience
Work History
Qualified Mental Health Professional (QMHP 1)
Community Healthcore
07.2023 - Current
Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
Provided clients with recommendations to community resources.
Observed and monitored client behavior and responses to treatment.
Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
Completed one-on-one counseling with broad range of clients suffering from different disorders and issues.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Developed and maintained courteous and effective working relationships.
Administrative Assistant
Jarvis Christian University, Institutional
09.2019 - 07.2023
Providing administrative skills such as typing, filing, record-keeping, and correspondence
Scheduling meetings/appointments and arranging travel itineraries for VP and Assistant VP
Preparing meeting minutes via notes or transcription, departmental reports, forms and memorandums for the office
Entering donor contacts and gifts into database and processing funds with the Business office
Preparing gift receipts and creating donor acknowledgement letters for the President’s signature
Greeting and directing guests, answering phones, taking messages and forwarding information to the appropriate person
Maintaining confidential correspondence and files and mail system for the department
Coordinating external requests for use of university facilities for events, including for funeral services, repast and burial in Jarvis’ Pioneer Cemetery and use of other buildings based on function
Receiving online contact inquiries from website and forwarding information to the appropriate person(s).
Member Service Representative
Upshur Rural Electric
01.2015 - 04.2019
Handled all new requests for electrical service, new construction and obtained signed right of way
easement and prepared check sheet for engineering
Generated all service orders for meter outdoor/indoor sets and light disconnects
Explained applicable charges to customers relating to their service and location
Compiled and maintained signed membership applications, members’ history file and documented
changes per policies and requirements
Collected deposits and completed credit checks and other means to secure account
Handled inquiries related to delinquent accounts, payments, check returns and deposits as requested by
member or other employees.
Program Specialist III
Texas Department of Motor Vehicles
12.2012 - 12.2014
Conducted on-site reviews, assessments, and inventory audits for compliance with the rules, policies, and
regulations of the state
Provided recommendations to the TxDMV and TACs on improving their day-to-day functions and
operations to increase efficiency and effectiveness
Reviewed error, inventory, and transaction reports for potential fraud
Conducted routine trainings and follow-up visits to state and county tax offices monitoring compliance of
state laws, regulations and policies
Supervised the work of new hires and trainees until proficient
Coordinated the entry of information into databases and ensured letters and other correspondences were
accurately processed to customers.
Customer Service Representative
Department of Motor Vehicles
12.2000 - 12.2012
I-IV
Processed applications, issued title documents, completed inquiries and duplicate receipts
Communicated with customers via telephone, in person, by e-mail, regular correspondence or fax relating
to their vehicle registration and title matters
Maintained files consisting of resource materials and issuance of special and temporary registrations and
permits
Performed cashier functions and prepared daily and monthly reports
Provided registration and title support by preparing letters for TAC hearings, bonded titles, refunds and
credit fee vouchers
Responded to external customer inquiries, reviewed customer accounts and resolved customer
servicerelated issues.
Connections Minister /Executive Administrative Assistant at New Beginnings Baptist ChurchConnections Minister /Executive Administrative Assistant at New Beginnings Baptist Church