Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kerry Snow

Louisville,Kentucky

Summary

Proven analyst with a track record of enhancing operational efficiency at Payment Alliance International. Excelled in financial reporting and policy development, boosting compliance by 30%. Known for exceptional communication and innovative problem-solving, consistently delivering beyond expectations.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Research Analyst II

Clearent
Louisville, Kentucky
11.2019 - Current
  • Decreased instances of guideline-violating refunds.
  • Skilled in managing queues related to Payment Operations including Account Services, Rekeys, Refunds, and Bank Changes.
  • Demonstrated comprehensive knowledge of interchange.
  • Subject matter expert in matters relating to tin mismatch and backup withholding.
  • Regularly exceeded expectations by taking on additional responsibilities within Payment Operations.
  • Ensured compliance with regulatory requirements and industry standards.
  • Reduced process lags and trained team members on best practices and protocols.

Cash Operations/Forecast Analyst

VTS A Subsidiary Of Payment Alliance International
Louisville, Kentucky
01.2018 - 07.2019
  • Monitored region-specific activities and usage data to anticipate cash orders.
  • Created control reports to monitor ATM performance and track SLAs.
  • Managed cash flow by aligning ordered amounts with usage data and incoming receipts.
  • Monitored cash handling procedures between vaulters and loaders to ensure bank regulations and compliance standards adhered to and enforced.
  • Compiled comprehensive procedural and training manual.

Research Analyst

Payment Alliance International
Louisville, Kentucky
05.2012 - 01.2018
  • Addressed and resolved funding-related concerns of external customers.
  • Administrator for access to systems used in daily activity by employees
  • Showcased adaptability collaborating with internal team members to resolve issues.
  • Provided comprehensive product knowledge by interacting with customers across various sections.
  • Identified areas of weakness or programming errors and recommended or implemented process improvements.
  • Prepared reports by collecting, analyzing and summarizing information.

Retention Specialist

Payment Alliance International
Louisville, Kentucky
06.2009 - 05.2012
  • Resolved escalated calls with merchants regarding perceived pricing or service failures
  • Reviewed pricing structure and made applicable changes to both satisfy the merchant and ensure profitability for the company
  • Offered value based services to merchants based on their company's dynamics
  • Made outbound calls proactively to ensure merchants satisfaction

Customer Support Specialist

Payment Alliance International
Louisville, Kentucky
07.2007 - 06.2009
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
  • Leveraged consultative approach to gather customer details and technical data.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Conferred with customers about concerns with products or services to resolve problems or escalate for proper resolution.

Education

General Studies

Broward Community College
Fort Lauderdale, FL

Skills

  • Policy development
  • Financial reporting
  • Credit card processing
  • Microsoft Office proficient
  • Data analysis
  • Customer relations
  • Exceptional communication
  • Customer retention strategies
  • Innovation and creativity
  • Policy enforcement
  • Remote support capabilities
  • Call center experience
  • Research and due diligence

Certification

  • ETA CPP

Timeline

Research Analyst II

Clearent
11.2019 - Current

Cash Operations/Forecast Analyst

VTS A Subsidiary Of Payment Alliance International
01.2018 - 07.2019

Research Analyst

Payment Alliance International
05.2012 - 01.2018

Retention Specialist

Payment Alliance International
06.2009 - 05.2012

Customer Support Specialist

Payment Alliance International
07.2007 - 06.2009

General Studies

Broward Community College

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Kerry Snow