Kerry Sobocinski
Cornwall on Hudson
Summary
Results-driven professional with over 20 years in the automotive industry. Known for delivering exceptional customer service and effective problem-solving. Ready to leverage experience in managing repair claims and supporting team members for enhanced operational efficiency.
Overview
36
36
years of professional experience
Work History
Managed Repair Representative
Progressive Casualty Insurance
Hudson Valley, NY
03.2005 - Current
- Assisted in processing repair claims to ensure timely resolutions.
- Applied company policies and procedures to achieve accurate results.
- Managed customer inquiries, offering support for service-related questions.
- Worked in multiple states on Cat Duty for hail, hurricane and wind claims.
- Managed network shops and drive in location.
Service Advisor
Schultz Ford
Nanuet, NY
02.1998 - 01.2005
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated service appointments and managed scheduling for optimal workflow efficiency.
- Analyzed customer needs to recommend suitable service options and enhance satisfaction levels.
- Training Coordinator for technicians
- Warranty entry and managemant
Automotive Technician
Schultz Ford
Nanuet, NY
01.1990 - 02.1998
- Diagnosed and repaired electrical, mechanical, and hydraulic systems in vehicles.
- Performed routine maintenance services, enhancing vehicle performance and safety.
- Utilized diagnostic tools to identify issues accurately and efficiently.
- Trained junior technicians on repair procedures and best practices.
Education
Psychology
Buffalo State College
Buffalo, NYHigh School Diploma -
Fox Lane High School
Bedford, NY06-1980
Skills
- Estimate accuracy
- Application of core values
- Strong negotiation skills with shops
- Assisting other MRRS with estimates, software usage and corporate policies
- Providing information and updates to customers
Timeline
Managed Repair Representative
Progressive Casualty Insurance
03.2005 - Current
Service Advisor
Schultz Ford
02.1998 - 01.2005
Automotive Technician
Schultz Ford
01.1990 - 02.1998
Psychology
Buffalo State College
High School Diploma -
Fox Lane High School