KERRY STEWART
Azle,TX
Summary
I have many years of experience
Overview
40
40
years of professional experience
Work History
Service Drive Manager
Honda Of Fort Worth
01.2010 - Current
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Managed efficient teams of up to [Number] employees.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Contributed to development, implementation and execution of maintenance programs.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Organized ongoing maintenance schedules to boost system performance.
- Hired and trained new [Type] workers to improve efficiency of department and cultivate productive work atmosphere.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Oversaw team of service professionals focused on [Area].
- Monitored product quality and communicated necessary improvements to [Job title].
- Managed team of [Number] employees in [Type] and [Type] processes to comply with [Type] policies across company.
SERVICE ADVISOR
Honda Of Fort Worth
01.2010 - 01.2020
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Documented problems and corrective actions to maintain records.
- Handled customer issues with confidence, using [Skill] to provide effective resolution.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Service Advisor
AUTOBAUHN MOTOR CARS
04.2000 - 06.2010
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Documented problems and corrective actions to maintain records.
- Handled customer issues with confidence, using [Skill] to provide effective resolution.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
Service Advisor
DON DAVIS
02.1993 - 01.2000
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
Education
High School Diploma -
CARTER RIVERSIDE
Fort Worth, TX06.1986
Skills
- Tool and Parts Inventory Oversight
- Product and Service Knowledge
- Safety Policies and Procedures
- Outside Contractor Oversight
- Schedule Preparation
- Estimating Repair Cost
- Operational Procedures
- Personnel Skill Assessments
- Materials and Labor Costing
- Job Prioritizing
- Worker Training
- Interpersonal Communication Skills
- Employee Performance Evaluations
- Compliance Requirements
- Policy and Procedure Writing
Accomplishments
i have always been a top performer in every car line
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Drive Manager
Honda Of Fort Worth
01.2010 - Current
SERVICE ADVISOR
Honda Of Fort Worth
01.2010 - 01.2020
Service Advisor
AUTOBAUHN MOTOR CARS
04.2000 - 06.2010
Service Advisor
DON DAVIS
02.1993 - 01.2000
High School Diploma -
CARTER RIVERSIDE
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