Summary
Overview
Work History
Education
Skills
Websites
Professional Memberships And Development
Volunteer Experience
Hobbies and Interests
Speaking Engagements
Board Work
Affiliations
Timeline
Generic

Kerry Stewart

Toronto

Summary

Dynamic leader with a proven track record at Lion Healthcare, excelling in strategic planning and budget management. Achieved a remarkable increase in client satisfaction scores while fostering strong relationships and mentoring teams. Expert in regulatory compliance and change management, driving operational excellence and enhancing organizational performance.

Overview

22
22
years of professional experience

Work History

Vice President

Lion Healthcare
Toronto
07.2025 - Current
  • Directed strategic initiatives to enhance operational efficiency across departments.
  • Managed cross-functional teams to ensure alignment with corporate objectives.
  • Oversaw budget planning and resource allocation for multiple projects.
  • Facilitated communication between stakeholders to drive project success.
  • Analyzed market trends to identify growth opportunities for the organization.
  • Mentored junior staff to develop their leadership skills and capabilities.
  • Led change management efforts during organizational restructuring processes.
  • Collaborated with executive team members on major decisions regarding company-wide initiatives.
  • Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.

LTC Administrator

Westhills
01.2023 - Current
  • Company Overview: Long Term Care- Current (160 LTC Beds)
  • Reporting directly to the President/Board of Directors my primary role is to satisfy the requirements of Fixing the Long-Term Care Act, lead technology adoption, SaaS (PCC), liaise with the circle of care and team to be sure person-centered care is being achieved while overseeing technology implementations, documentation, investigations and compliance.
  • Lead an interdisciplinary team of Senior Managers and General Managers.
  • Lead team to recruit for all available clinical shifts.
  • Lead Accreditation and BPSO initiatives.
  • Build a strong team: source, select and onboard key talent.
  • Actively plan for succession.
  • Develop employees: coach and manage performance.
  • Expect personal accountability.
  • Recognize and rewards results.
  • Ensure focus on our 4 key results: Financial, Customer Service, Employee Engagement, Managing Reputational Risk.
  • Meet or exceed MOLTCA standards related to resident care and health and safety and ensure regulatory compliance.
  • Lead culture.
  • Manage Labour Relations/Labour Management with CUPE Local.
  • Apply progressive discipline to investigation outcomes.
  • Engage employees.
  • Apply service standards to decision making.
  • Communicate the importance of looking through the lens of the customer.
  • Long Term Care- Current (160 LTC Beds)
  • Managed office operations and coordinated administrative tasks efficiently.

GM-Executive Director

Chartwell
11.2020 - 10.2023
  • Company Overview: Accommodation and care services for seniors in Retirement Living and Long-Term Care (250 Suites)
  • Attract, develop, and retain a highly engaged team of managers and employees to create a compelling relationship-based resident experience while ensuring safe, high-quality resident-centered care.
  • Consistently achieve sales, operational, financial and compliance metrics and build strong, collaborative relationships with resident families, volunteers, community stakeholders and government organizations.
  • Quickly established trust with residents and staff by proactively seeking feedback and acting on it to achieve small wins, drive change, and manage risk.
  • Successfully lead 180+ Employees and 10 Direct reports through 3 outbreaks with 100% staff retention within three weeks of start date.
  • Immediately and successfully raised the standard for communicating with families, residents, and POA's to establish trust and a standard of confidentiality during the pandemic and otherwise.
  • Client satisfaction scores elevated from 33% satisfied to 88% satisfied in twelve months.
  • Employee engagement scores elevated from 46% to 89% satisfied in twelve months to include management effectiveness scores.
  • Successfully lead the effort to maintain compliance with all infection control measures across all departments throughout the duration of COVID-19 pandemic.
  • Collaborated with Unity Health and team to facilitate early adoption and best practices for setting up vaccination clinics in congregate settings.
  • Achieved 99% vaccination rate in resident population.
  • Achieved 100% vaccination rate in employee population.
  • 1.5% union grievance rate in a 180-person strong workforce-driven by open door policy and transparent relationships.
  • Passed regulatory routine inspection (every 3 years) with compliments from the regulatory inspector (May 2021).
  • Passed Toronto Public Health inspection during outbreak with no recommendations or citations.
  • Maintaining favourable financial standing across all departments while accommodating unbudgeted costs for infection control and PPE equipment.
  • Succession planning with two department managers for immediate promotion.
  • Successfully implemented partnerships and strategies to increase occupancy in a difficult market while meeting financial targets and impacting quality of life for residents and staff.
  • Accommodation and care services for seniors in Retirement Living and Long-Term Care (250 Suites)

Executive Director

Revera Inc.
11.2018 - 11.2020
  • Company Overview: Accommodation and care services for seniors in Retirement Living and Long-Term Care (99 Suites)
  • Reporting to the Regional Director of Operations, my mandate in Retirement Living continues to be that I work with a team to attract, develop and retain a highly engaged team of managers and employees to create a compelling relationship-based resident experience while ensuring safe, high-quality resident-centered care.
  • Consistently achieve sales, operational, financial and compliance metrics and build strong, collaborative relationships with resident families, volunteers, community stakeholders and government organizations.
  • Lead through COVID with a zero-infection rate in high care environment.
  • Maintained compliance with IPAC, RHRA, MOL, TPH, JHS, and MOHLTC protocols throughout tenure.
  • Engaged the residents and workforce to achieve 95% resident satisfaction scores - up from 82.5% the previous year.
  • Leveraged the leadership team's strengths and built relationships with the workforce to achieve 95% employee engagement scores - up from 77.5% the previous year.
  • 99% manager effectiveness score.
  • 0% Union Grievances driven by open door policy and transparent relationship with front-line workforce.
  • Promoted two unionized employees into management roles and mentored department manager for promotion to Assistant Executive Director.
  • Supported the regional outreach program as a special project.
  • Developed, 'Right Pricing,' to drive occupancy.
  • Recruited a sales consultant from outside the industry and supported them in achieving 100% occupancy from 21 vacant suites (78-100% occupancy).
  • Acting Sales Consultant from May 2019 to August 2019 due to a vacancy in the role - grew occupancy from 78% to 90%.
  • Closed the gap to budget on revenue from $150K to achieve revenue target by year end.
  • Closed the gap to occupancy to achieve 100% by October 15th, 2019, and have maintained it to date.
  • Closed the gap to Net Operating Income from negative $132,500 to achieve financial targets by year end at $18K positive to budget.
  • Implemented a system for employee recognition at General Meetings with our residents and their families in attendance and contributing to the recommendations.
  • Accommodation and care services for seniors in Retirement Living and Long-Term Care (99 Suites)

Lifestyle Consultant

Bradgate Arms by Revera Inc
12.2017 - 11.2018
  • Company Overview: Accommodation and care services for seniors in Retirement Living and Long-Term Care
  • Reporting to the Executive Director, my primary responsibilities were to drive the development and implementation of the annual sales and marketing plan for the site, in conjunction with the Executive Director; make sales calls qualifying all prospects and leading them through the sales process using consistent and creative follow-up; and uphold and promote the organization's values and philosophy relating particularly to ethics, morality and integrity as set out in Revera's Code of Conduct.
  • In six months, supported over 40 families and seniors in making their decision to move into Bradgate Arms from reactivation, rehab or family home.
  • Built meaningful relationships with our residents that have thrived over the course of two site moves and two positional promotions.
  • Grew occupancy from 70% to 95% in eight months.
  • Awarded top sales consultant.
  • Unified a community of unsatisfied residents and families to achieve 98% resident satisfaction scores - up from 79% the previous year.
  • Successfully re-engaged a disenfranchised leadership team and workforce to achieve 95% employee engagement scores - up from 75.3% the previous year.
  • 98% manager effectiveness score.
  • Successfully developed and promoted from within by promoting a Recreation Aide to Director of Recreation.
  • Successfully developed and promoted a casual Recreation Aide to permanent Recreation Aide.
  • Achieved all financial targets (positive to budget) including Revenue and Net Operating Income.
  • Implemented a system for employee recognition at General Meetings with our residents and their families in attendance.
  • Accommodation and care services for seniors in Retirement Living and Long-Term Care

VP Sales/Operations (Contract)

BizLife Solutions
01.2016 - 01.2018
  • Company Overview: E-Learning for Mental Health, Psychological Safety and Interpersonal Excellence in the Workplace.
  • Reporting to the CEO, my primary responsibilities were content development and Customer Success while overseeing daily sales activity, meeting with major clients, compiling data, designing new and more effective sales strategies and promoting company products and services. Also provided operational and business insight to prospective investors.
  • Informed the Ministry of Labour on rewriting Workplace Harassment legislation in accordance with the zero-tolerance initiative.
  • Managed Regional Sales Consultants.
  • Unified Sales and Marketing functions to insure cost effectiveness.
  • Supervised marketing communications.
  • Built sales infrastructure and strategies to support revenue and workforce growth.
  • Increased company sales by 300% using new development model and strategy.
  • Played a key role in opening more than 50 new client relationships.
  • Launched a webinar to educate not-for-profit clients on how to comply with 2015 Ontario Workplace Harassment legislation.
  • Played a key role in developing a web presence and driving traffic to our training portal.
  • E-Learning for Mental Health, Psychological Safety and Interpersonal Excellence in the Workplace.

Director, Sales/Operations

Drake International
Toronto
01.2004 - 01.2008
  • Company Overview: A global leader in flexible and permanent staffing, naturally evolving to offer a dynamic suite of Talent Management Solutions.
  • Reporting to the Executive Vice President, my primary responsibilities were managing resources and staff, developing, and attaining sales goals, delivering exceptional customer service, and growing the firm from two consultants to a team of 20 with an annual budget of $2.5 million.
  • 80% of sales consultants that I hired, trained, developed and mentored went on to be recognized as Global Top Performers.
  • Successfully grew the branch from two sales consultants to 20 in six months through aggressive and strategic recruiting efforts.
  • In the first year, successfully managed the flagship office of Drake International in corporate headquarters to profit for the first time in six years.
  • Awarded highest performing branch, globally.
  • Built highest number of exclusive relationships in company history.
  • Executed successful marketing campaign to attract new clients and build exclusive relationships.
  • A global leader in flexible and permanent staffing, naturally evolving to offer a dynamic suite of Talent Management Solutions.

Education

Bachelor of Business Administration -

University of Prince Edward Island
Charlottetown, PE
01.1998

Computer Programming Technology -

New Brunswick Community College
St. John, NB

Certified Professional Coach -

Certified Coaches Federation
Toronto

LTC Administration Certificate -

Skills

  • Strategic planning
  • Budget management
  • Change management
  • Regulatory compliance
  • Performance coaching
  • Relationship building

Professional Memberships And Development

  • Women's Leadership, PSI, San Francisco, 2016
  • Seven Leadership, PSI, San Francisco, 2015
  • Basic Leadership, PSI, San Francisco, 2014
  • Executive Leadership, Canadian Management Corporation, Toronto, 2004
  • CIAU Women's Basketball Association, Student Athlete, University of Prince Edward Island, Charlottetown, PEI, 1994-1998

Volunteer Experience

  • Habitat for Humanity, Build Day, 2018-2019
  • Community School Grounds Rebuild, Clear Lake Oaks, California, 2016
  • Coach, Grove Public School, Girls' Basketball, Grade 7/8, Peterborough, ON, 1999-2003
  • President, Peterborough (ON) Women's Basketball Association, 1996-1999

Hobbies and Interests

  • Women's leadership
  • Adoption and scale of innovative technologies and processes
  • Prevention of Dementia- University of Wisconsin Gerontology
  • Travel
  • Sports

Speaking Engagements

Global Health and Wellness, Weekly Speaker for Tr90, Toronto, 2014, 2017

Board Work

  • Ve'ahavta, Toronto, 2017, Present
  • Advisory Board, Book Jane, 2021, Present

Affiliations

  • Chief of Staff PSI Leadership Seminar 2025

Timeline

Vice President

Lion Healthcare
07.2025 - Current

LTC Administrator

Westhills
01.2023 - Current

GM-Executive Director

Chartwell
11.2020 - 10.2023

Executive Director

Revera Inc.
11.2018 - 11.2020

Lifestyle Consultant

Bradgate Arms by Revera Inc
12.2017 - 11.2018

VP Sales/Operations (Contract)

BizLife Solutions
01.2016 - 01.2018

Director, Sales/Operations

Drake International
01.2004 - 01.2008

Bachelor of Business Administration -

University of Prince Edward Island

Computer Programming Technology -

New Brunswick Community College

Certified Professional Coach -

Certified Coaches Federation

LTC Administration Certificate -

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