Kerry Thammavong
Orlando,FL
Summary
I am studying for the SIE and plan to take the test soon. I believe that financial success is achievable for all people from all walks of life, with proper planning and investing. I would like to help those realize and accomplish their goals . Participated in Transition to Leadership program through TransformCo, it provided tools to transition into a leadership role within the company. Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of HVAC and Core product sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations. Seasoned Sales Associate with consistent record of exceeding quotas in sales environments. Delivers exceptional customer service and product expertise to drive customer satisfaction ratings. Proficient in use and troubleshooting of company specific systems. Supportive facilitator with account management experience and expertise in fostering effective partnerships with other employees and companies. Motivated client advocate proven to maximize customer satisfaction. Talented portfolio manager with capacity for maintaining financial budgets and success.
Overview
11
11
years of professional experience
Work History
Client Services
Charles Schwab
10.2023 - 01.2024
- Provided client services consistent with organizational service standards and metrics.
- Coordinated multidisciplinary teams to facilitate and deliver necessary client services.
- Completed training and worked effectively under high-pressure client services environments.
Recruitment Consultant
PTS Advance
04.2023 - 07.2023
- Operated and maintained applicant tracking and candidate management systems.
- Identified and sourced qualified candidates for open positions to meet organizational needs.
- Screened and interviewed candidates to evaluate potential employees' qualifications.
- Developed and posted job descriptions to various platforms to communicate open position requirements to potential candidates.
- Coordinated and scheduled interviews for candidates and hiring managers to meet in person or online at mutually convenient times.
- Negotiated offers and closed deals to finalize recruitment process and secure best talent.
- Utilized recruitment technology tools and platforms to streamline recruitment processes.
Corporate Recruiter/Account Manager
Qkly Staffing
03.2022 - 03.2023
- Collaborated with various departments to define job qualifications.
- Visited colleges and job fairs to inform people about job opportunities.
- Facilitated new hire orientation and scheduling.
- Completed paperwork and work authorization forms after hiring new employees.
- Networked at corporate events to find potential employees.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Operated and maintained applicant tracking and candidate management systems.
- Developed recruiting strategies to identify qualified candidates and build network.
- Verified applicant references and employment details.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Used Boolean searches to develop applicant portfolios for expected openings.
- Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
- Developed and deepened relationships with college campus representatives to meet with graduating seniors for recruitment.
- Coordinated full sales lifecycle from proposal development to closings and follow-up.
Team Manager
Transformco
11.2021 - 04.2022
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Facilitated meetings to communicate team performance goals and results.
- Monitored incoming calls and provided feedback to upwards of 25 associates to improve quality of service.
Virtual Sales Lead
Transformco
01.2020 - 10.2021
- Increased customer engagement to drive interest and boost sales opportunities.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Reported sales data to upper management for review.
- Monitored sales team performance and provided constructive feedback.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Virtual Sales Consultant
Transformco
12.2018 - 08.2019
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Engaged with customers to effectively build rapport and lasting relationships.
- Communicated with customers to understand needs and recommend appropriate solutions.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Built strong rapport with clients by understanding needs and clearly explaining products.
Member Resolution Specialist
Sears Home Improvement
12.2017 - 04.2018
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Prepared written opinions or decisions regarding cases.
Roofing Quality Control
Collis Roofing
08.2016 - 12.2017
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Discarded and rejected products, materials and equipment not conforming with specifications.
Industrial Assembler
ABB
01.2013 - 12.2016
- Followed detailed assembly instructions, processes and procedures.
- Assembled and aligned parts and fixtures using hand and power tools.
- Kept work areas organized, tidy and clean for maximum productivity.
- Inspected all work for quality and compliance with design standards.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Visually inspected devices for defects and placed defective items into reject bin.
- Worked efficiently to minimize material and time waste.
Education
No Degree - Business Administration
University of Central Florida
Orlando, FLAssociate of Science - General Studies
Seminole State College of Florida
Sanford, FL08.2013
High School Diploma -
Lake Mary High School
Lake Mary, FL05.2008
Skills
- Key account management
- Sales program creation
- Brand promotion
- Sales strategy
- Consultative sales techniques
- Relationship selling
- Product promotions
- Sales forecasting
- Employee training
- Meeting sales goals
Accomplishments
- TransformCo 2018 Quarterly Advisor Award
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Client Services
Charles Schwab
10.2023 - 01.2024
Recruitment Consultant
PTS Advance
04.2023 - 07.2023
Corporate Recruiter/Account Manager
Qkly Staffing
03.2022 - 03.2023
Team Manager
Transformco
11.2021 - 04.2022
Virtual Sales Lead
Transformco
01.2020 - 10.2021
Virtual Sales Consultant
Transformco
12.2018 - 08.2019
Member Resolution Specialist
Sears Home Improvement
12.2017 - 04.2018
Roofing Quality Control
Collis Roofing
08.2016 - 12.2017
Industrial Assembler
ABB
01.2013 - 12.2016
No Degree - Business Administration
University of Central Florida
Associate of Science - General Studies
Seminole State College of Florida
High School Diploma -
Lake Mary High School
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