Kerry Traxler
South Bend,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
The Tire Rack
05.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Chargeback Specialist
The Tire Rack
10.2022 - 05.2023
- Maintained files and controlled records to show correspondence activities.
- Presented clear and concise explanations of governing rules and regulations.
- Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.
- Completed form letters in response to requests or problems identified by correspondence.
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- Prepared documents and correspondence such as damage claims, credit and billing inquiries and service complaints.
- Skilled at working independently and collaboratively in a team environment.
Internal Customer Service Representative
The Tire Rack
04.2021 - 10.2022
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
Account Manager
The Tire Rack
02.2007 - 04.2021
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed and maintained strong working relationships with professionals within assigned territory.
Credit Account Manager
The Tire Rack
03.2002 - 02.2007
- Oversaw business development to originate new client opportunities.
- Investigated and resolved customer disputes related to credit decisions.
- Made decisions and recommendations about extending lines of credit.
- Performed credit reviews on corporations to assess financial conditions.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
LaSalle HIgh School
South Bend, IN06.1989
Skills
- Data Collection
- Product Knowledge
- Paperwork Processing
- Report Generation
- Data Entry
- Complaint Resolution
- Upselling and Cross-Selling
- Information Security
- Call Management
- Staff Training
- Account Management
- Spreadsheets
- Microsoft Outlook
- Client Relations
- Microsoft Excel
Timeline
Customer Service Representative
The Tire Rack
05.2023 - Current
Chargeback Specialist
The Tire Rack
10.2022 - 05.2023
Internal Customer Service Representative
The Tire Rack
04.2021 - 10.2022
Account Manager
The Tire Rack
02.2007 - 04.2021
Credit Account Manager
The Tire Rack
03.2002 - 02.2007
High School Diploma -
LaSalle HIgh School
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