Kerry Verd-Acton
Crescent,OK
Summary
Results-driven professional with a proven track record of utilizing knowledge and skills to exceed employer expectations. Expertise in fostering a collaborative team atmosphere and enhancing company culture.
Overview
19
19
years of professional experience
Work History
Medical Assistant/Receptionist
Oklahoma Spine Sports and Rehab
Oklahoma City, OK
02.2024 - Current
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls.
- Entered insurance, demographics and health history into patient database.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Checked patients in and out for appointments and collected co-payments.
Food and Beverage Team Leader
Target
Oklahoma City, OK
05.2021 - 02.2024
- Services including replenishment, inventory accuracy, food safety, presentation, pricing and promotional signing processes for all Food and Beverage areas of the store
- Monitored daily operations of the food and beverage team, ensuring compliance with safety regulations and company standards.
- Prepared weekly schedules for the food and beverage team based on business needs and forecasted demand.
- Addressed customer inquiries or complaints promptly while maintaining professional demeanor at all times.
- Reviewed employee performance regularly in order to provide constructive feedback and set achievable goals.
Concept Manager, Trainer, and Party Concept GM
Discount Retail Store Services
Las Vegas, NV
09.2017 - 12.2018
- Management of Party and Dollar Store start-ups
- Offer Wholesale/Customer service representation with ongoing support
- Train new store owners
- Placement and tracking of initial store orders
- Consult with numerous vendors and attend Industry events
- Collaborated with cross-functional teams to ensure successful execution of approved concepts.
- Identified key trends impacting the industry and incorporated them into concept designs.
Front End Manager, Cash Office
Uptown Grocery Co
Edmond, OK
03.2017 - 09.2017
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed cash flow of store, including cashier operations, bookkeeping and security.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Conducted transactions, confirming patient information, and processing according to standard protocol.
- Monitored cash drawers in checkouts to verify adequate cash supply.
Store Manager and Cashier
Party Surprise
Portland, OR
10.2016 - 01.2017
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Performed regular price checks to ensure competitive pricing.
- Developed relationships with suppliers to negotiate better prices.
- Updated POS system with new products and promotional offers.
Assistant to GM, Party Assistant Manager, and Store Trainer
Discount Retail Store Services
Las Vegas, NV
01.2006 - 02.2016
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Developed positive relationships with internal customers through effective communication techniques.
- Handled confidential information with discretion and integrity.
- Maintained positive working relationship with fellow staff and management.
- Maintained front desk to provide positive first impression.
Education
High School Diploma -
Whatcom Community College
Bellingham, WASkills
- Proficient in Microsoft Office
- Windows Software Knowledge
- ACT!
- CoStar
- Gilbarco Systems
- EZ Trak CMS
- Adobe PDF Pro
- Korona POS System
- Clover POS System
- Next Gen
- EMR / EHR
- Patient callbacks
- Typing and filing
- Appointment management
- Paperwork coordination
- Appointment Reminder Communication
- Patient appointment coordination
- Telephone Reception
Accomplishments
- Two time recipient of DRSS, Inc. Customer Service Award 2005 and 2006
- DRSS Employee of the Year in 2012
- Uptown Grocery Employee of the Month September 2019, September 2020
- Target Member of the Month October 2022
References
References available upon request.
Timeline
Medical Assistant/Receptionist
Oklahoma Spine Sports and Rehab
02.2024 - Current
Food and Beverage Team Leader
Target
05.2021 - 02.2024
Concept Manager, Trainer, and Party Concept GM
Discount Retail Store Services
09.2017 - 12.2018
Front End Manager, Cash Office
Uptown Grocery Co
03.2017 - 09.2017
Store Manager and Cashier
Party Surprise
10.2016 - 01.2017
Assistant to GM, Party Assistant Manager, and Store Trainer
Discount Retail Store Services
01.2006 - 02.2016
High School Diploma -
Whatcom Community College
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