Kerry Villano
Oxford,CT
Summary
Effective Scheduling Coordinator promoting more than 15 years' experience supporting personnel in busy, office environments. A pleasant individual with terrific scheduling, project tracking and issue resolution talents. A knowledgeable employee considered a valuable asset to any company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Surgical Scheduling Coordinator
CVTSA
04.1994 - 08.2006
- Managed daily scheduling conflicts to reduce operational backlogs.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability regarding all surgical procedures.
- Communicated scheduling changes to staff and physicians.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Coordinated all surgical scheduling for multiple physicians at multiple hospitals as well as coordinate and schedule all pre-operative testing, radiological procedures, pre and post-operative office appointments and dealt with multiple insurance companies to pre authorize all testing and surgical procedures.
- Built a great rapport with all of my patients as well as with the staff at multiple hospitals, medical testing facilities and other physician’s offices.
- Experience as a front office manager.
Customer Service Representative/ Order Intake Spec
Bindley Western
06.1991 - 03.1994
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and backed up other customer service managers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
None - Psychology
SCSU
New Haven, CTHigh School Diploma -
St. Joseph High School
Trumbull, CT06.1991
Skills
- Staff Training
- Call Screening
- Calendaring and Scheduling
- Enforce Policies
- Operational Requirements
- Scheduling
- Calendar Coordination
- Administrative Duties
- Operational Efficiency
- Patient Engagement
- Medical Terminology
- Effective Multitasking
- Insurance Verification
- Performing Clerical Duties
- Greeting Visitors
- Patient Scheduling
- Coordinate Schedules
- Attention to Detail
- Patient Registration
- Documentation Skills
Timeline
Surgical Scheduling Coordinator
CVTSA
04.1994 - 08.2006
Customer Service Representative/ Order Intake Spec
Bindley Western
06.1991 - 03.1994
None - Psychology
SCSU
High School Diploma -
St. Joseph High School
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