Summary
Overview
Work History
Education
Skills
Timeline
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Kerry Wellington

Brooklyn New York,New York

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem-solving. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Who is committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Customer Service/ Cashier

Agata & Valentina
Manhattan, NY
08.2023 - Current
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, and handled concerns quickly.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.

Pizza Maker/Cashier Team Lead

Holiday Inn Resort Panama City Beach
Panama City Beach, FL
04.2022 - 05.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.

Sales Representative /Customer Service Representative

Grace Kennedy
Kingston, Jamaica W.I.
09.2015 - 09.2021
  • I followed up with customers after completing sales to assess satisfaction and customer concerns.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Processed customer orders and inquiries via phone, email, and in-person communication to foster top-quality service delivery.
  • Informed customers of sales and promotions to build customer base, boost traffic, and increase customer loyalty.
  • I handled customer inquiries and high-volume calls to solve billing and ordering problems, independently resolving 95% of issues.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.

Education

Bachelor of Science - Management Studies/ Marketing- Honor Roll

Northern Caribbean University
Mandeville Manchester, Jamaica W.I.
12.2014

Skills

  • Customer Complaint Resolution
  • Telephone Reception
  • Rewards Programs
  • Adaptable and Flexible
  • POS Inventory System Operation
  • Retail Merchandising
  • Stockroom Management
  • Customer Service and Assistance
  • Upselling Techniques

Timeline

Customer Service/ Cashier

Agata & Valentina
08.2023 - Current

Pizza Maker/Cashier Team Lead

Holiday Inn Resort Panama City Beach
04.2022 - 05.2023

Sales Representative /Customer Service Representative

Grace Kennedy
09.2015 - 09.2021

Bachelor of Science - Management Studies/ Marketing- Honor Roll

Northern Caribbean University
Kerry Wellington