Professional operations leader with strong track record in optimizing processes and driving organizational efficiency. Skilled in strategic planning, budget management, and cross-functional team leadership. Known for fostering collaboration, adapting to change, and achieving measurable results. Proficient in project management, resource allocation, and performance analysis. Reliable and results-focused, ready to make A significant impact.
Overview
30
30
years of professional experience
1
1
Certification
Work History
REGIONAL DIRECTOR OF OPERATIONS
INTERNATIONAL HOUSE OF PANCAKES (DINE BRANDS)
01.2022 - Current
Responsible for 400 + restaurants and 50 franchise
Led cross-functional teams to achieve company-wide goals and initiatives within the region.
Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
Developed strong partnerships with key franchise to expand business opportunities and drive revenue growth.
Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
Enhanced employee satisfaction with targeted training programs and professional development opportunities.
Championed new technology adoption within the region to enhance operational capabilities and improve overall efficiency levels.
Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Franchise Business Consultant
INTERNATIONAL HOUSE OF PANCAKES (DINE BRANDS)
04.2017 - 01.2022
Enhanced franchisee performance by providing comprehensive training and support in various business operations.
Improved customer satisfaction scores by emphasizing the importance of exceptional service among franchise staff members.
Utilized strong problem-solving skills to address complex challenges faced by franchisees, offering effective solutions tailored to their specific needs.
Ensured compliance with all legal and regulatory requirements across franchises, minimizing risk exposure for the organization.
Assisted new franchise owners in establishing successful businesses from initial setup through ongoing support and guidance.
Utilized required documentation procedures and methods to document calls, emails, tasks, documents, and notes.
Attended and participated in scheduled departmental and company meetings.
Franchise Business Consultant
ATLANTA BREAD COMPANY INTERNATIONAL, INC.
01.2007 - 04.2017
Teamed with franchisees and the corporate office to synergize revenue, profit goals, and objectives
Subject matter expert assigned to support 38 franchisees in 10 states along with their management structure through the enforcement of policy and procedure, creative marketing initiatives and team-building activities
Increased corporate profit growth by increasing franchisee revenue in over 70% of regional locations within first twelve months
Improved overall morale among franchisees as well
Worked with franchisees and managers on all areas of operations including scheduling, sales building, systems, marketing, and pricing structure
Mentored franchisees/managers on profitability, addressing each line of the P&L including food cost, labor, controllable/non-controllable costs, and cash flow analysis
Guided franchisees through the entire process of new store openings including equipment placement, and organization, ordering, staffing levels, and the hiring and training of all restaurant personnel
Owner/Operator
SUNRISE CAFÉ
01.1995 - 01.2006
Designed and built a highly successful restaurant from initial concept and served as principal owner and general manager, handling all aspects of sales, marketing and operations
Controlled the general ledger, providing profit and loss analysis to measure financial metrics and monitor overall health of the operation
Created new channels of business through catering initiatives, resulting in increased profit margins each year for the entire 10-year operational lifecycle
Developed specialized menus, seating arrangements and layout design for all catered events
Responsible for operational costing analysis to ensure proper balance of menu pricing and food cost
Skills
Data-driven decision-making
Cross-functional coordination
Strategic planning and execution
Leadership training
Staff training/development
Team building
Problem-solving abilities
Multitasking
References
Available on Request
Certification
ServSafe Food Safety, The National Restaurant Association Educational Foundation, 01/01/13, 12/31/27
ServSafe Certified Proctor, The National Restaurant Association Educational Foundation, 01/01/17, 12/31/25
Awards
Awarded with the regional FBC of the year award 2020 and 2021
Senior Prep Cook, Line Cook & Server at International House of Pancakes, IHOPSenior Prep Cook, Line Cook & Server at International House of Pancakes, IHOP