Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kerryana Charles

St. Thomas

Summary

Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.

Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.

Overview

9
9
years of professional experience

Work History

Retail Sales Associate/Shift Leader

Ice Imports
05.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Greeted customers and provided outstanding customer service.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Supported store management in planning and executing seasonal promotions and sales events.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Bartender/Sales Representative

St John Brewers
12.2022 - 06.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.

Service Representative

First Bank
12.2021 - 07.2022
  • Performs account services by receiving deposits, loan and utility payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; cash advances; etc. in accordance with established policies, regulations and service standards.
  • Makes referrals for bank products and services within the framework and following the guidelines of the organization's sales and service culture to achieve individual and unit sales and referral goals.
  • Prepares cash and performs verification and reconciliation to satisfy cash requirements of the automated transaction machines (ATMs); performs end of day activities, including accurate and timely capturing of daily work (scanning) to verify and balance daily tallies and final register values.
  • Performs a variety of administrative duties such as the completion and submission of FINCEN 104 documentation, daily verifications and maintenance and organization of department files and documentations.
  • Participates in audits, investigations, reviews, request for information (RFI), and special projects as assigned.
  • In charge of cash shipments and drive thru.

Machinist Mate

United Sates Navy
07.2018 - 05.2021
  • Operate, maintain, and repair ship propulsion machinery, auxiliary equipment, and outside machinery.
  • Maintain the ship crew by providing food service which included serving crew, washing dishes and maintaining the food area aboard ship..
  • Reviewed blueprints, sketches, or engineering drawings to ensure accuracy before beginning any machining operation.
  • Read and interpreted technical documentation.
  • Inspected, repaired and replaced system components.
  • Contributed to a safer work environment by adhering to safety protocols and guidelines during all operations.
  • Work as an operation clerk which includes providing support to reservist members to carry out the mission assigned to them.
  • Support includes helping them get travel ready for orders, ensuring government travel card was active and raised limit, and in charge of trackers to ensure members are satisfactory.
  • Responded to inquiries from callers seeking information.
  • Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
  • Handled sensitive information with discretion while maintaining strict confidentiality in compliance with company policies and legal requirements.
  • Maintained organized records of all transactions, ensuring easy access to information when needed for audits or reporting purposes.

Chaperone

NEWT YORK SYEP
06.2016 - 08.2016
  • In charge of the safety of a group of children in the summer.
  • Ensure kids are eating and following guidelines.
  • Defuse any situation between the group of kids.
  • Ensure kids are picked up safely by parents.

Education

Bachelor of Science - Biology

University of The Virgin Islands
St.Thomas USVI
05-2027

High School Diploma -

Queens Metropolitan High School
Forest Hills, NY
06-2018

Skills

  • Client support
  • Collaborative teamwork
  • Analytical problem-solving
  • Cooperative project engagement
  • Effective time management
  • Cash management
  • Customer relationship management
  • Effective retail sales strategies
  • Retail opening and closing procedures
  • Willingness to adjust hours
  • Professional phone communication
  • Proficient in suggestive selling
  • Post-interaction customer outreach
  • Strong written communication skills
  • Detail-oriented data management
  • Retail price organization

Timeline

Retail Sales Associate/Shift Leader

Ice Imports
05.2023 - Current

Bartender/Sales Representative

St John Brewers
12.2022 - 06.2024

Service Representative

First Bank
12.2021 - 07.2022

Machinist Mate

United Sates Navy
07.2018 - 05.2021

Chaperone

NEWT YORK SYEP
06.2016 - 08.2016

Bachelor of Science - Biology

University of The Virgin Islands

High School Diploma -

Queens Metropolitan High School

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