Kerry Ann Baugh

I take up to 300 phone calls per day assistance patients with prescriptions and the order of medication payment method

• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
• Taught patients and families to use at-home medical equipment.
• Spearheaded initiatives to improve overall patient experience, resulting in increased satisfaction scores and positive feedback from patients and families.
• Verified patient insurance eligibility and entered patient info.
• Maximized preventive care utilization to reduce hospital burden and help eliminate read missions.
• Answered incoming calls, scheduled appointments and filed medical records.
• Coordinated charitable, government, and community resources for patients.
• Conducted thorough assessments of each patient''s needs upon intake, enabling accurate identification of appropriate resources required.
• Kept meticulous records of all relevant documentation within electronic health record system for easy access by healthcare providers.
• Assisted physicians with procedures and diagnostic tests, ensuring accurate results and minimal discomfort for patients.
• Performed routine tasks such as taking vital signs and collecting specimens, contributing to efficient clinical operations.
• Triaged incoming patients based on severity of their condition, prioritizing urgent cases for immediate attention.
• Collected and analyzed patient feedback to evaluate quality of care.
• Reduced patient wait times by efficiently managing schedules and coordinating with medical staff.
• Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
• Facilitated communication between patients, families and healthcare providers to support comprehension.
• Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
• Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
• Entered details into computer systems and managed database of information.
• Advocated for patient rights and access to support resources in healthcare settings.
• Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
• Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
• Resolved customer complaints using established follow-up procedures.
• Helped address client complaints through timely corrective actions and appropriate referrals.

• Role as secretary required strong organizational skills and attention to detail to handle various administrative tasks
• Effectively communicated with internal and external stakeholders, contributing to overall efficiency of office operations
• Was able to develop and maintain efficient filling system which reduced document retrieval time by 25%.
• Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
• Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Partnered with vendors and suppliers to effectively manage and budget.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

• Maintained office supplies inventory by checking stock and ordering new supplies.
• Created and updated records and files to maintain document compliance.
• Maintained electronic filing systems and categorized documents.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Maintained daily report documents, memos and invoices.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Scheduled appointments and conducted follow-up calls to clients.
• Performed research to collect and record industry data.
• Drafted agendas, recorded minutes and generated documents to facilitate meetings.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Managed filing system, entered data and completed other clerical tasks.