Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kerry Ann Gross

Ewing,NJ

Summary

Experienced with leading customer service teams to deliver top-tier support. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Track record of fostering team collaboration and maintaining service quality.

Overview

6
6
years of professional experience

Work History

Customer Service Supervisor

Amazon
11.2024 - Current
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

Retail Associate

Nike
02.2022 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Investigated and resolved customer inquiries and complaints quickly.

DER & KER SERVICES LLC

Supervisior
03.2019 - 11.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Education

GED -

Brooklyn Adult Learning Center
Brooklyn, NY
07-2022

Skills

  • Problem-solving
  • Time management
  • Customer service
  • Multitasking and organization
  • Team building and leadership
  • Decision-making
  • Customer relations
  • Team leadership

Timeline

Customer Service Supervisor

Amazon
11.2024 - Current

Retail Associate

Nike
02.2022 - 06.2024

DER & KER SERVICES LLC

Supervisior
03.2019 - 11.2022

GED -

Brooklyn Adult Learning Center

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