Kerry Ann Hudson
Hartford,CT
Summary
Dynamic and dedicated professional with experience at Vinfen Corporation, skilled in de-escalation techniques and client advocacy. Proven ability to enhance resident independence through tailored care plans and effective behavioral strategies. Committed to safety standards and compliance, fostering positive interactions and improving overall well-being in challenging environments.
Overview
12
12
years of professional experience
Work History
Residential Counselor
Vinfen Corporation
12.2024 - Current
- Facilitated daily living skills training for residents, enhancing independence and self-sufficiency.
- Developed individualized care plans in collaboration with interdisciplinary teams to address residents' unique needs.
- Monitored behavioral patterns and implemented strategies to reduce conflict and promote positive interactions among residents.
- Provided crisis intervention and de-escalation techniques to ensure safety of residents and staff during challenging situations.
Direct Support Professional Caregiver
Whole Life Group Home
02.2023 - 06.2025
- Assisted residents with daily living activities, fostering independence and enhancing quality of life.
- Implemented behavior management techniques to support individual needs and improve overall resident well-being.
- Collaborated with healthcare professionals to develop personalized care plans for each resident.
- Monitored and documented residents' progress, ensuring accurate information for team evaluations and adjustments.
- Provided emotional support through active listening, encouraging open communication, and building trust with residents.
Housekeeping Room Attendant
Owners Club At The Homestead
02.2022 - 10.2023
- Ensured cleanliness and organization of guest rooms, adhering to established quality standards.
- Collaborated with team members to streamline cleaning processes and enhance operational efficiency.
- Conducted inventory management for cleaning supplies, maintaining optimal stock levels at all times.
- Trained new staff on proper cleaning techniques and safety protocols to ensure compliance.
- Implemented feedback mechanisms to continuously improve guest satisfaction related to room cleanliness.
- Monitored and maintained equipment used in housekeeping operations, ensuring functionality and safety.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Server
Omni Homestead Resorts
11.2019 - 02.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Managed daily operations, ensuring smooth workflow and guest satisfaction.
- Trained and mentored new staff on service protocols and menu knowledge.
- Implemented improved procedures to enhance dining experience and efficiency.
- Collaborated with kitchen staff to coordinate timely meal delivery and presentation.
- Resolved customer complaints professionally, maintaining positive dining atmosphere.
Cook Shift Leader
Riu Hotel
12.2013 - 05.2017
- Supervised kitchen staff to ensure efficient meal preparation and service.
- Trained new cooks on food safety standards and cooking techniques.
- Coordinated shift schedules to optimize labor and maintain coverage.
- Developed daily specials and menu items, enhancing guest satisfaction.
- Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Assisted in menu planning and development, incorporating guest feedback and industry trends to keep offerings fresh and appealing.
- Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
- Upheld strict adherence to company policies regarding food handling practices, employee conduct, and dress code requirements.
- Improved kitchen efficiency by implementing streamlined cooking processes and procedures.
- Streamlined food preparation tasks for more efficient service during peak hours.
- Implemented innovative menu items based on current culinary trends, leading to positive feedback from customers.
- Collaborated with front-of-house staff to ensure seamless communication between kitchen and dining room teams for optimal guest satisfaction.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Utilized expert knowledge of various cooking techniques to prepare diverse dishes that met or exceeded guest expectations.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Prepared and served various food items in fast-paced Type environment.
- Monitored food quality and presentation to maintain high standards.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Education
High School Diploma - Food Preparation Certificate/ Hospitality Certific
New Hope Junior High
White House Westmoreland Jamaica Skills
- De-escalation techniques
- Client advocacy
- Supply replenishment
- Client transportation
- Boundaries establishment
- Safety standards and compliance
Timeline
Residential Counselor
Vinfen Corporation
12.2024 - Current
Direct Support Professional Caregiver
Whole Life Group Home
02.2023 - 06.2025
Housekeeping Room Attendant
Owners Club At The Homestead
02.2022 - 10.2023
Server
Omni Homestead Resorts
11.2019 - 02.2023
Cook Shift Leader
Riu Hotel
12.2013 - 05.2017
High School Diploma - Food Preparation Certificate/ Hospitality Certific
New Hope Junior High