Kerryann Rogers
Representative
Mount Vernon
Summary
Proven track record in delivering exceptional service and maintaining customer confidentiality, as demonstrated during my tenure at the United States Post Office. Skilled in route management and mail distribution, I excel in package handling and fostering strong customer relationships. Achieved a significant improvement in delivery efficiency, underscoring my commitment to safety and reliability. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Mail Carrier with clean driving record and extensive familiarity with local communities, thoroughfares and streets. Delivered mail and packages to recipients while safely performing job functions and meeting deadlines. Excellent planning and communications skills enabled desired results. Reliable Mail Carrier committed to building positive customer relationships and quickly delivering mail. Well-versed in industry best practices and postal delivery guidelines and protocols. Offering 8 years of carrier experience on high-volume routes.
Overview
11
11
years of professional experience
Work History
Mail Carrier
United States Post Office
10.2017 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Handled mail and packages with care to prevent damage during delivery.
Home Health Aide
Private Care
04.2013 - 08.2017
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
Education
Associates Communications Degree - Associates Communication
Hunter College of The City University of New York
New York, NY06.1998
Skills
Safety awareness
Parcel delivery
Weather Tolerance
Package handling
Vehicle loading
Route Management
Mail distribution
Timeline
Mail Carrier
United States Post Office
10.2017 - Current
Home Health Aide
Private Care
04.2013 - 08.2017
Associates Communications Degree - Associates Communication
Hunter College of The City University of New York
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