Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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KERRYANN SCOTT

Louisville,KY

Summary

Skilled team player with strong background in professional environments. Works well independently to handle assignments and always ready to go beyond basic assignments. Quick learner with good comprehension skill. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

5
5
years of professional experience

Work History

Manager

Firehouse Subs
Mobile, AL
04.2023 - 05.2024
  • Developed and implemented customer service standards for staff to follow.
  • Trained new employees on food preparation, cash handling, and customer service techniques.
  • Monitored daily operations of the restaurant, including inventory control and ordering supplies.
  • Maintained accurate financial records, such as sales receipts and invoices.
  • Ensured compliance with all local health regulations related to food safety.
  • Managed team of 10-15 employees in fast-paced environment.

FRONT DESK CLERK

Holiday Inn Express and Suites
Saraland, Al
06.2022 - 12.2023
  • Upsold hotel facilities and services to drive revenue
  • Confirmed group reservations and arranged personal services for preferred customers and attendees of special events
  • Resolved problems with rooms by contacting housekeeping and maintenance to address issues
  • Advised housekeeping staff of vacated rooms ready for cleaning
  • Posted charges for rooms, food, liquor, or telephone calls to account ledgers
  • Presented statements and transacted payments from departing guests
  • Managed complaints, handled disputes and resolved conflicts
  • Answered inquiries about hotel services travel directions, nearby shopping, restaurants and entertainment venues
  • Registered and assigned rooms to guests, provided room keys, received messages and maintained accounts

DISPATCHER OFFICE INTERN

Southern University At New Orleans Police Dept
New Orleans, LA
01.2019 - 05.2020
  • Maintained contact with units on assignment to deliver further assistance and support when needed.
  • Delivered informative details to law enforcement, and other first responders, in preparation for situations prior to arrival.
  • Provided timely updates to customers regarding their orders or requests.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Tracked all changes in the computer system to keep records current and accurate.
  • Created daily reports detailing response times, call volumes, and other pertinent information.

Education

MBA - BUSINESS ADMINISTRATION MANAGEMENT

Lindsey Wilson College
Columbia, KY
04.2022

BACHELOR OF SCIENCE - CRIMINAL JUSTICE

Southern University At New Orleans
New Orleans, LA
05.2020

Skills

  • Time management
  • Report generation
  • Customer service
  • Front desk management
  • Team performance monitoring
  • Strategic planning
  • Verbal and written communication

Affiliations

  • Track and Field
  • Dean's list (2016,2018)
  • Honor Roll (2017,2018)

References

References available upon request.

Timeline

Manager

Firehouse Subs
04.2023 - 05.2024

FRONT DESK CLERK

Holiday Inn Express and Suites
06.2022 - 12.2023

DISPATCHER OFFICE INTERN

Southern University At New Orleans Police Dept
01.2019 - 05.2020

MBA - BUSINESS ADMINISTRATION MANAGEMENT

Lindsey Wilson College

BACHELOR OF SCIENCE - CRIMINAL JUSTICE

Southern University At New Orleans

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