My tenure at Blue Shield of CA has honed my skills in requirements gathering, project implementation and operational reporting. Leveraging teamwork and an investigative approach. I've driven project efficiencies and improved user satisfaction, notably increasing revenue by up to 60%.
Hi, I’m
Kerryanne Pena
Newbury Park,CA
Summary
Overview
9
years of professional experience
Work History
Blue Shield of CAWoodland Hills, California
Sr. Business Analyst
04.2020 - 08.2022
Job overview
- Responsible for developing strong relationships with Medicare Private Exchange accounts, ensuring trust, continuous partner support within quick response time.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Collaborate with stakeholders to identify risk assessments on potential projects to determine feasibility and viability before moving forward with implementation plans.
- Effective communication with customers, brokers and multiple internal departments (sales, marketing, IT, compliance, etc.)
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Ensured Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Ensured adherence to compliance requirements by staying abreast of company standards and best practices.
Blue Shield of CAWoodland Hills, California
Sr. Sales Executive
01.2016 - 04.2020
Job overview
- Developed long-lasting relationships with high-profile clients by successfully improving digital marketing initiatives focusing on consumer targets and needs.
- Exceeded sales targets by introducing multiple electronic operational strategies to improve profitability, increasing revenue year over year up to 60%.
- Managed complex sales cycles, product rollouts, navigating various decision-makers within organizations to secure successful relationships and profitability.
- Facilitated regular client meetings focused client and customer needs, progress updates, and strategy refinement for continuous improvement efforts.
- Collaborated with IT, and marketing providing client feedback, improving electronic fie processes and operational agile process to meet emerging trends.
Randstad Sourceright - Blue Shield of CaliforniaWoodland Hills, California
Sales Operations, Broker Sales Coordinator
01.2015 - 12.2015
Job overview
- Worked with multiple departments and outside entities proactively managing commissions and eligibility issues.
- Ability to interpret and comply with complex compliance rules and regulations per CMS guidelines
- Worked closely with IT department to enhance existing software tools for more efficient commission processing, and preforming UAT.
- Resolved complex commission issues through dedicated research and problem-solving skills, leading to increased satisfaction among broker sales agents.
- Served as a trusted resource for colleagues across the organization, providing information and guidance on all matters related to commission management.
Randstad Sourceright - Blue Shield of CaliforniaWoodland Hills, California
Senior Markets Outreach Coordinator
01.2014 - 12.2014
Job overview
- Reported to the sales organization, serving brokers, and internal teams.
- Managed inventory, allocation and ordering of marketing materials.
- Research and tracked sales agent ownership, pending applications issues and resolution.
- Responsible for successfully resolving issues and questions from sales teams.
Randstad Sourceright - Blue Shield of CaliforniaWoodland Hills, California
Enrollment Coordinator – Direct Sales
08.2013 - 08.2014
Job overview
- Received 40-60 inbound calls a day in a high volume call center.
- Provided excellent customer service, organizational, multi-tasking, communication and computer skills. Completeing data entry tasks with accuracy and efficiency.
- Scrubbing application's, scheduling appointments, event reservations, and assisting applicants with the telephonic application enrollments.
- Maintained strict confidentiality of sensitive beneficiary and client information, ensuring compliance within industry regulations and company policies.
- Followed established procedures to enter and process data correctly.
Education
Sawyer CollegeOxnard, CA
Medical Assistant
University Overview
Buena High SchoolVentura, CA
High School Diploma
1987
University Overview
Skills
- Teamwork and Collaboration
- Attention to Detail
- Excellent Customer Service
- User Acceptance Testing and Scenarios
- Business process improvement
- Investigative Approach
- Stakeholder Communication
- Risk Assessment
- Salesforce, Facets, Oracle
Timeline
Sr. Business Analyst
Blue Shield of CA
04.2020 - 08.2022
Sr. Sales Executive
Blue Shield of CA
01.2016 - 04.2020
Sales Operations, Broker Sales Coordinator
Randstad Sourceright - Blue Shield of California
01.2015 - 12.2015
Senior Markets Outreach Coordinator
Randstad Sourceright - Blue Shield of California
01.2014 - 12.2014
Enrollment Coordinator – Direct Sales
Randstad Sourceright - Blue Shield of California
08.2013 - 08.2014
Sawyer College
Medical Assistant
Buena High School
High School Diploma
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